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Unable to login to my account

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  • 06-08-2018 4:12pm
    #1
    Re_Evolution7
    Registered Users Posts: 5 ✭


    I am unable to login to my account, even though my details are correct (I am sure of it and I've tried resetting my password many times), but I get an account login error. My account is a mobile only account


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    #2
    looksee
    Registered Users Posts: 28,560 ✭✭✭✭looksee


    I had that issue, turned out my account number had changed after signing up to fibre, so if you have not logged in for a couple of years it could be that.


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    #3
    kbell
    Registered Users Posts: 1,249 ✭✭✭kbell


    looksee wrote: »
    I had that issue, turned out my account number had changed after signing up to fibre, so if you have not logged in for a couple of years it could be that.

    This ^^^^
    I had same issue when trying to set up eir sports on my skybox and eir’s system wouldn’t accept my account number.
    After getting onto live chat, turns out it had changed when I upgraded to efibre a few years back.


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    #4
    Re_Evolution7
    Registered Users Posts: 5 ✭Re_Evolution7


    looksee wrote: »
    I had that issue, turned out my account number had changed after signing up to fibre, so if you have not logged in for a couple of years it could be that.
    I only got eir like 3 weeks ago


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    #5
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Re_Evolution7 wrote: »
    I am unable to login to my account, even though my details are correct (I am sure of it and I've tried resetting my password many times), but I get an account login error. My account is a mobile only account
    Hi Re_Evolution7 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


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