Credit card charged without authorization

Financedoll

Hi there
My travel insurance provider processed a payment for my policy on the credit card details of my husband despite them been given continuos authority to charge them to my credit card. The credit card details that they hold on me relate to a card that was cancelled last year due to 2 fraudulent transactions. It was only when i rang them in may to give them my new cards detailis did they confirm that the payment had been procesded on my husbands credit card account despite them not having the authorisation to process a payment from this account. We have been unable to establish how they accessed his account information. I subdequently made a formal complaint with them re this and they have confirmed that they only have my credit card details in respect of the annual renewal of travel insurance policy. I've also formally complained to my bank who have completed their investigation and they have recommended that I check with my insurance provider what credit card details the insurance provider holds in relation to me . So I am getting nowhere with either institution. My next step is the financial ombudsman-any advice welcome.

dudara

Closing this thread as you have a duplicate thread open in the Banking & Insurance & Pensions forum also. In future, please open one thread only per topic. Thanks!

dudara