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Is €54.98 Broadband Bundle available for existing customers?

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  • 14-08-2018 1:16pm
    #1
    16hill16
    Registered Users Posts: 53 ✭✭


    Hi
    When I attempt to get this bundle and give my phone number I'm no longer offered this bundle at this price.

    Why is this? 


Comments

  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    16hill16 wrote: »
    Hi
    When I attempt to get this bundle and give my phone number I'm no longer offered this bundle at this price.

    Why is this? 
    Hi 16hill16 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


  • Options
    #3
    16hill16
    Registered Users Posts: 53 ✭✭16hill16


    eir: Thomas wrote: »
    16hill16 wrote: »
    Hi
    When I attempt to get this bundle and give my phone number I'm no longer offered this bundle at this price.

    Why is this? 
    Hi 16hill16 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas
    Hi 
    Pm sent , no response
    Can you confirm that  the bundle deals advertised on your website are available to existing customers?
    Thanks


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    16hill16 wrote: »
    eir: Thomas wrote: »
    16hill16 wrote: »
    Hi
    When I attempt to get this bundle and give my phone number I'm no longer offered this bundle at this price.

    Why is this? 
    Hi 16hill16 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas
    Hi 
    Pm sent , no response
    Can you confirm that  the bundle deals advertised on your website are available to existing customers?
    Thanks
    Hi 16hill16 ,

    I have responded to your PM.

    Thanks

    Thomas


  • Options
    #5
    goingnowhere
    Registered Users Posts: 4,186 ✭✭✭goingnowhere


    Same question out of contract and want the 39.99 Broadband and Phone deal, but it then wants 59.99 once i put my phone number in 

    Straight question why?

    Chat agent just ignored me and told me to call a number


  • Options
    #6
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi goingnowhere,

    This is an online promotion for new customers signing up however if you contact our sales team on 1800 503 303 they will talk you through your options to upgrade to a new plan.

    Thanks,

    Sarah


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  • Options
    #7
    Johnboy1951
    Registered Users Posts: 14,015 ✭✭✭✭Johnboy1951


    I went through this whole rigmarole recently ......  several chat sessions and sales and of all things a 'loyalty' team member.

    The best I could do for FTTH was €55.99 per month, because I have an active (out of contract) service with eir.

    If I was not a customer I would pay €45.99 for the very same service.

    Now THAT folks is loyalty to your customers!

    Thanks eir

    I am sorry I did not switch providers a year ago! :(


  • Options
    #8
    raiders11
    Closed Accounts Posts: 641 ✭✭✭raiders11


    Johnboy1951 wrote: »
    I went through this whole rigmarole recently ......  several chat sessions and sales and of all things a 'loyalty' team member.

    The best I could do for FTTH was €55.99 per month, because I have an active (out of contract) service with eir.

    If I was not a customer I would pay €45.99 for the very same service.

    Now THAT folks is loyalty to your customers!

    Thanks eir

    I am sorry I did not switch providers a year ago!  :(
    Same as that, was looking for a Broadband/TV Package, which I seen they had to attract new customers, thought it was a good deal, but the good old so called valued customers were getting trodden on and could not avail of it...  


  • Options
    #9
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi raiders11,

    Have you contacted our sales team in order to see if they have a plan hat would be of better value to you?

    Thanks,

    Sarah


  • Options
    #10
    Johnboy1951
    Registered Users Posts: 14,015 ✭✭✭✭Johnboy1951


    eir: Sarah wrote: »
    Hi raiders11,

    Have you contacted our sales team in order to see if they have a plan hat would be of better value to you?

    Thanks,

    Sarah
    They have better plans, but make them available to new customers who do not have any service presently from eir, even if that service is out of contract (monthly roll-over).

    Makes me wonder what value eir puts on loyalty .....  and why there even exists a 'loyalty team' !


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