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Early Cancellation email for moving house and starting new contract with eir

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  • 14-08-2018 1:37pm
    #1
    SSeanSS
    Registered Users Posts: 115 ✭✭


    Hi there,

    I recently moved house and rang eir to say that I would need to transfer the services to this new address. They informed me i would need to start a new contract, which i did. However a few days ago I recieved  an email stating that : "We're sorry to hear that you are cancelling your services with us.

    As you are still within your minimum contact term, you must pay an early service cancellation charge. This charge will be included on your final bill."

    Surely this is a mistake?


Comments

  • Options
    #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    SSeanSS wrote: »
    Hi there,

    I recently moved house and rang eir to say that I would need to transfer the services to this new address. They informed me i would need to start a new contract, which i did. However a few days ago I recieved  an email stating that : "We're sorry to hear that you are cancelling your services with us.

    As you are still within your minimum contact term, you must pay an early service cancellation charge. This charge will be included on your final bill."

    Surely this is a mistake?

    Hi SSeanSS ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas


  • Options
    #3
    SSeanSS
    Registered Users Posts: 115 ✭✭SSeanSS


    eir: Thomas wrote: »
    SSeanSS wrote: »
    Hi there,

    I recently moved house and rang eir to say that I would need to transfer the services to this new address. They informed me i would need to start a new contract, which i did. However a few days ago I recieved  an email stating that : "We're sorry to hear that you are cancelling your services with us.

    As you are still within your minimum contact term, you must pay an early service cancellation charge. This charge will be included on your final bill."

    Surely this is a mistake?

    Hi SSeanSS ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas
    PM'd you yesterday Thomas


  • Options
    #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    SSeanSS wrote: »
    eir: Thomas wrote: »
    SSeanSS wrote: »
    Hi there,

    I recently moved house and rang eir to say that I would need to transfer the services to this new address. They informed me i would need to start a new contract, which i did. However a few days ago I recieved  an email stating that : "We're sorry to hear that you are cancelling your services with us.

    As you are still within your minimum contact term, you must pay an early service cancellation charge. This charge will be included on your final bill."

    Surely this is a mistake?

    Hi SSeanSS ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    If you PM me your full name and your account number I would be happy to look into this for you.

    Thanks

    Thomas
    PM'd you yesterday Thomas
    I have responded to your PM, Let me know how you get on.

    Thanks

    Thomas


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