Illness benefit problems since new form

BohsCeltic

Really frustrated wrote: »

Did you get your money in the end? Think there are still problems for some of us.

I did last week from CWO but that was a once off payment as they are not allowed to pay because they have been told the problem has been fixed, ha. She was in contact with IB but have heard nothing back.
They had never processed last week's cert and looks like the same again this week.

Lefty Bicek

Never mind about bonuses, I'm still owed for my final cert... two months after I submitted it.

Fagashlil

splinter65 wrote: »

The Christmas bonus is only for long term SW payments.

Thanks-10 months on it so far feels like an eternity!!

I forget other people aren’t on it as long.

BohsCeltic

Lefty Bicek wrote: »

Never mind about bonuses, I'm still owed for my final cert... two months after I submitted it.

I know many people are on SW for valid reasons but it's quite annoying to see people who don't want to work getting rewarded for it.

klaaaz

splinter65 wrote: »

The Christmas bonus is only for long term SW payments.

As per those rules, previously unemployed people can receive IB but yet they do not receive the Xmas bonus or the fuel allowance. That's unfair to them.

splinter65

klaaaz wrote: »

As per those rules, previously unemployed people can receive IB but yet they do not receive the Xmas bonus or the fuel allowance. That's unfair to them.

In order to qualify for IB in 2018 you would have to have been working and paying PRSI for at least 13 weeks in 2016 so not really that long term either.

klaaaz

splinter65 wrote: »

In order to qualify for IB in 2018 you would have to have been working and paying PRSI for at least 13 weeks in 2016 so not really that long term either.

If someone worked in 2016, became unemployed for a period of 1 year(as per definition of long term unemployment) and then became ill, they qualify for IB without the extra benefits(fuel, Xmas bonus). If they did not become ill and continued to be unemployed, they would get the extra benefits. The system is designed backwards.

splinter65

klaaaz wrote: »

If someone worked in 2016, became unemployed for a period of 1 year(as per definition of long term unemployment) and then became ill, they qualify for IB without the extra benefits(fuel, Xmas bonus). If they did not become ill and continued to be unemployed, they would get the extra benefits. The system is designed backwards.

The definition of long term unemployed is 15 months on Jobseekers ALLOWANCE or SWA. Time spent on Jobseekers Benefit or Illness Benefit can’t be counted in this period.

Hesthea

One month after i returned to work to be able to pay the bills, i am still waiting to be paid for the last IB cert. I have already talked with a lady from IB about it last week that confirmed me that 1 payment hadn't been done but that would send a message to the ones responsible for it but so far nothing.

Wasn't this issue supposed to be fixed already?

Fagashlil wrote: »

Anyone know why IB is one of the few that doesn’t get the Christmas bonus?

Just found out i am not included on the Xmas bonus as a lone parent either =(

BohsCeltic

splinter65 wrote: »

The Christmas bonus is only for long term SW payments.

They should give it to people on IB after the mess they have created for people who have jobs but are on sick leave and have been treated like dirt.

Update, thought payment might have went in overnight but nothing.
I'm tired of having to chase them all the time now. Looks like Monday will be spent on the phone trying to get through again !

wonski

Saturday, no money received.

Great, just great :mad:

Lefty Bicek

BohsCeltic wrote: »

They should give it to people on IB after the mess they have created for people who have jobs but are on sick leave and have been treated like dirt.

Update, thought payment might have went in overnight but nothing.
I'm tired of having to chase them all the time now. Looks like Monday will be spent on the phone trying to get through again !

What is it like trying to get through these days ?

BohsCeltic

Lefty Bicek wrote: »

What is it like trying to get through these days ?

Still a nightmare. It's worrying if even the CWO can't even get through.

Lefty Bicek

BohsCeltic wrote: »

Still a nightmare. It's worrying if even the CWO can't even get through.

I won't even bother so. They'll get to me eventually. Presumably.

I'm back at work so not too badly off compared to some.

wonski

Lefty Bicek wrote: »

I won't even bother so. They'll get to me eventually. Presumably.

I'm back at work so not too badly off compared to some.

I wouldn't bet on it unfortunately.

I haven't received any response (apart from generic email) to official complaint sent weeks ago.

No money received this week either (yet).

Looking forward to my appointment next Thursday to be told I am fit for work and can start working again. They can keep their €€€ for now, but I will follow up on this and they better get their **** together soon.

They were quick to reduce my tax credits, though

Lefty Bicek

wonski wrote: »

I wouldn't bet on it unfortunately.

I haven't received any response (apart from generic email) to official complaint sent weeks ago.

No money received this week either (yet).

Looking forward to my appointment next Thursday to be told I am fit for work and can start working again. They can keep their €€€ for now, but I will follow up on this and they better get their **** together soon.

They were quick to reduce my tax credits, though

Indeed. When I went back to work my tax was >60/week over the norm, for 5 weeks. It took a call to Revenue, but they were fantastic.

How the F is anyone supposed to get back on their feet though ?

The mri/tests/consultants/op/meds/lost wages had already left me down c.8k.

Then you go back to work and still down hundreds before it gets sorted.

I can't fathom the contempt with which we are being treated.

BohsCeltic

Lefty Bicek wrote: »

Indeed. When I went back to work my tax was >60/week over the norm, for 5 weeks. It took a call to Revenue, but they were fantastic.

How the F is anyone supposed to get back on their feet though ?

The mri/tests/consultants/op/meds/lost wages had already left me down c.8k.

Then you go back to work and still down hundreds before it gets sorted.

I can't fathom the contempt with which we are being treated.

I just worked mine out there (probably shouldn't have) and i am down nearly 18k.:eek:

wonski

Well, It's Monday and still no sign of last week payment.

Strangely it's the first time I haven't received anything at all.

I guess it was my turn.

BohsCeltic

wonski wrote: »

Well, It's Monday and still no sign of last week payment.

Strangely it's the first time I haven't received anything at all.

I guess it was my turn.

Same here. I have the kettle on now so i can sit down and call IB while drinking copius amounts of tea..

wonski

BohsCeltic wrote: »

Same here. I have the kettle on now so i can sit down and call IB while drinking copius amounts of tea..

At least water is free

Let us know if you get through. I haven't tried in a while as it used to be a waste of time.

BohsCeltic

wonski wrote: »

At least water is free

Let us know if you get through. I haven't tried in a while as it used to be a waste of time.

Got through after 35 mins so not too bad. They said the computer had somehow scanned 2 certs (the certs i was missing payment from)but it came up with the same dates so that was the delay.

You would think they would have let me know as that's going back to the 16th November.
He said i should have my arrears by Wednesday morning.

I won't hold my breath though.

wonski

Thanks, I will give it a go later and see what their excuse is in my case.

wonski

wonski wrote: »

Thanks, I will give it a go later and see what their excuse is in my case.

I got through after 40 minutes, first time ever. Apparently my last cert has not been received, but she took my word for it and sent the payment. Same with missing week from weeks ago. Result:cool:

Those missing certs being sent on time every time, I doubt they went missing at AnPost sorting office tbh.

BohsCeltic

wonski wrote: »

I got through after 40 minutes, first time ever. Apparently my last cert has not been received, but she took my word for it and sent the payment. Same with missing week from weeks ago. Result:cool:

Those missing certs being sent on time every time, I doubt they went missing at AnPost sorting office tbh.

Glad you got sorted

wonski

BohsCeltic wrote: »

Glad you got sorted

Well I will believe it when I see it, but at least the waiting time has been reduced.

She was very nice and understanding, we got through all the payments dates, have kept a screenshot of online banking transfer which was handy.

They really should think of online certification at this stage, instead of investing in scanners to scan certs sent by snail mail.

Whiplashy

Finally got one of the new certs from my GPs. The receptionist said he’s not bothering with the back of it and to just ignore it. Am I in for more messed up payments because of this? I’m tempted to mark something down myself on it, but I’m not sure which one to mark and I don’t want to get in trouble.

wonski

Whiplashy wrote: »

Finally got one of the new certs from my GPs. The receptionist said he’s not bothering with the back of it and to just ignore it. Am I in for more messed up payments because of this? I’m tempted to mark something down myself on it, but I’m not sure which one to mark and I don’t want to get in trouble.

Get back to your gp and ask him to tick the box, if the receptionist is not too bothered with it.

Talk about blaming the department when the receptionists are too busy to tick one box on the form. Mind boggling really.

BohsCeltic

Whiplashy wrote: »

Finally got one of the new certs from my GPs. The receptionist said he’s not bothering with the back of it and to just ignore it. Am I in for more messed up payments because of this? I’m tempted to mark something down myself on it, but I’m not sure which one to mark and I don’t want to get in trouble.

I noticed that myself, My GP never seems to tick the box either.

wonski

Pure laziness imo.

Mine does, don't think it affects claims, but still can't see the reason to not to tick the box.

Takes a second. They get paid for it, too.

Tell them next time you are not too bothered with typing in pin into their card machine

Whiplashy

wonski wrote: »

Get back to your gp and ask him to tick the box, if the receptionist is not too bothered with it.

Talk about blaming the department when the receptionists are too busy to tick one box on the form. Mind boggling really.

The receptionist is lovely. The GP has told her to tell patients that he’s not filling it in. In fairness to her she did look embarrassed telling me.

wonski

Whiplashy wrote: »

The receptionist is lovely. The GP has told her to tell patients that he’s not filling it in. In fairness to her she did look embarrassed telling me.

Imagine if this would cause a delay in processing your claim. I just can't understand why the gp would refuse to fill it. If he or she isn't sure there is "other" to pick from.

While the department of social protection has a lot to answer, some gp's aren't any better tbh.

With patients interest in mind they should fill the form and not being petty about it.
Some claim they never got them, some refuse to use them and there are those who refuse to fill them correctly.

wonski

BohsCeltic wrote: »

Glad you got sorted

Received two weeks missing payments today.

The drama is over for me

Now to convince the doctor that I am fully fit and hopefully back at work next Monday. Would be handy to get paid before Christmas, 12 weeks out of work cost a lot of money.

BohsCeltic

wonski wrote: »

Received two weeks missing payments today.

The drama is over for me

Now to convince the doctor that I am fully fit and hopefully back at work next Monday. Would be handy to get paid before Christmas, 12 weeks out of work cost a lot of money.

I got two weeks aswell plus an extra day, €33. I'm still none the wiser.
I'm hoping i'll be able to go back work this side of Christmas and finish the year on a high.

splinter65

wonski wrote: »

Received two weeks missing payments today.

The drama is over for me

Now to convince the doctor that I am fully fit and hopefully back at work next Monday. Would be handy to get paid before Christmas, 12 weeks out of work cost a lot of money.

Good luck and happy Christmas

splinter65

BohsCeltic wrote: »

I got two weeks aswell plus an extra day, €33. I'm still none the wiser.
I'm hoping i'll be able to go back work this side of Christmas and finish the year on a high.

Best of luck bohsceltic

LegacyUser

Is the IB back to paying on usual day at normal rate now? I have had over two months of little or no payments.This Monday was first normal payment.Will we be ok over Christmas? Certs sent on new forms now.So fed up of the worry of checking my bank to see nothing.

BohsCeltic

Really frustrated wrote: »

Is the IB back to paying on usual day at normal rate now? I have had over two months of little or no payments.This Monday was first normal payment.Will we be ok over Christmas? Certs sent on new forms now.So fed up of the worry of checking my bank to see nothing.

I don't really know. My usual payday is Friday but the last two weeks I got nothing until I got through to IB and they paid me on a Tuesday.
It's worrying that we never know when we will get OUR money.
I have doctor today so I am just going to have to lie to get back to work. That's how fecked up this country has become. I can't live on IB and wait to see if I get a payment every week. It's stressfull enough without that hanging over your shoulder.

wonski

Really frustrated wrote: »

Is the IB back to paying on usual day at normal rate now? I have had over two months of little or no payments.This Monday was first normal payment.Will we be ok over Christmas? Certs sent on new forms now.So fed up of the worry of checking my bank to see nothing.

Give them a call, both me and the poster above got through in around 40 minutes.

They now pay in advance so they issue payment when they receive the cert. Unless they lose it, like mine

LegacyUser

wonski wrote: »

Give them a call, both me and the poster above got through in around 40 minutes.

They now pay in advance so they issue payment when they receive the cert. Unless they lose it, like mine

Thank you.Got through after 25 minutes... could not believe it!!! They say everything is back on track and my payment for Saturday/Monday was authorized yesterday.(think that makes sense) Can't wait to go back to work in the new year hopefully and I never thought I would say that!!

wonski

splinter65 wrote: »

Good luck and happy Christmas

Thanks man. My knee just passed its NCT

Back to work on Wednesday, right in the middle of the busiest time of the year, but that's OK.

I hope this thread will become very quiet soon.

Wish you all all the best!

LegacyUser

wonski wrote: »

Give them a call, both me and the poster above got through in around 40 minutes.

They now pay in advance so they issue payment when they receive the cert. Unless they lose it, like mine

Got through after 25 mins.. amazing!! Said everything back on track now and my payment for Saturday/Monday was authorized yesterday.Suppose that makes sense!! Never thought I would be relieved to go back to work in the new year.Fingers crossed.

BohsCeltic

wonski wrote: »

Thanks man. My knee just passed its NCT

Back to work on Wednesday, right in the middle of the busiest time of the year, but that's OK.

I hope this thread will become very quiet soon.

Wish you all all the best!

Good to hear. My Doctor signed me fit to return in 10 days time. At least no more waiting around for IB .
I need to see CWO before as i won't get any salary untill January 25 so i think they will assist untill i get my first wage.

Hesthea

Glad to hear that some have received their payments... now i just need to wait for mine. Still missing one week's payment. =/

banie01

My GP is now using photocopied forms rather than the new ones, New year should be interesting!

splinter65

banie01 wrote: »

My GP is now using photocopied forms rather than the new ones, New year should be interesting!

Photo copies of the new form should be fine.

banie01

splinter65 wrote: »

Photo copies of the new form should be fine.

Its the old ones though

splinter65

banie01 wrote: »

Its the old ones though

Not so fine

BohsCeltic

Got €165 today but bank took out €175 despite them saying they wouldn't do, this has happened four times now. I try to call them and their lines are closed due to staff training. Just more stress and i am starting to lose the plot now.
Their service is called Open 24 but that's another lie. Raging in an understatement.

Lefty Bicek

BohsCeltic wrote: »

Got €165 today but bank took out €175 despite them saying they wouldn't do, this has happened four times now. I try to call them and their lines are closed due to staff training. Just more stress and i am starting to lose the plot now.
Their service is called Open 24 but that's another lie. Raging in an understatement.

I'm so sorry you're going through this. And everyone else in this situation.

It's a disgrace.

Best of luck next Monday.

Callymosh

banie01 wrote: »

My GP is now using photocopied forms rather than the new ones, New year should be interesting!

My GP has been using photocopies of old forms for months now and my payments have been back on track for nearly a month. Hopefully it will be the same for you.