Illness benefit problems since new form

banie01

A day short last week and this week no payment deposited as of yet.
I wonder if any other cohort of welfare recipient would be treated so shabbily for so long?
This has been ongoing since August!

One wonders whether the accountability lies!
I'm not looking for a ministerial resignation, rather a mea culpa and an actual plan to resolve the matter!

Rebel_Kn1ght

I got last weeks payment this morning along with the previous weeks arrears so finally got sorted. Hopefully everyone else gets sorted soon. I suppose it's a lottery to see if we'll get this fridays payment

LegacyUser

I’ve being sending in new certs and haven’t been paid in 3 weeks now plus my daughter was born in June and never got the increase for her either, I’ve always worked I have sufficient stamps, I was born without my right hip, had one constructed and put in which lasted 30 years and is now riddled in arthritis and I can barely walk, I can’t get through to them for 2 weeks now spending 4-6 hours everyday on hold, behind on rent, bills everything what do they expect us to do, I live in a small village outside a town that has a cwo for one hour a week who never seems to be there

thecube

I received half payment last week and nothing this week.
I cant get through on the phone so going to join twitter and see if i can get any joy through that.
Never used twitter before and was wondering when i sign up do i choose a nickname or do i use my own name?
Also if i go to the CWO do i have to bring bank statements, proof of income?(my wife works part time and earns 100euro per week)
At least i have had something, it's inhuman the way some people are being treated.

wonski

Wow, what a surprise. Unexpectedly missing 165 from last week has been credited to my account today

Fingers crossed 198 will be there tomorrow morning, too.

Looks like they are in the process of fixing it.

woody84

Just got last weeks arrears and this week's pay into my account tonight. Hopefully everyone else is getting sorted out now too.

NickD

I have just got a payment of one week plus 3 weeks arrears, which is more than the dude told me I'd get. I think I'm sorted...... for this week at least. Hope ye all get sorted soon

Fagashlil

Still nothing today, last payment was a 1/2 payment on the 8th. They were uncontactable by phone yesterday again-beyond a joke a this stage

LegacyUser

I got through the General quieries line. They told me that certs beed now be in 5 weeks in advance so that your not getting paid late.My GP said they cant give certs out in advance and no nothing about this,there is a huge lack of communication here.

BohsCeltic

Fagashlil wrote: »

Still nothing today, last payment was a 1/2 payment on the 8th. They were uncontactable by phone yesterday again-beyond a joke a this stage

Same with me. Haven't been paid since the 5th and have been using the new forms.

wonski

Money not in yet, but they often show up later for me so no need to panic yet.

purplestar1986

My partner has been out sick from work since 24th July, 1st cert she sent in was the old one and every one after that was the new one. She hasn't received a single payment.

Letters, phone calls, tweets have amounted to nothing.

Called local intero office and was told they don't have access to much anymore as their systems were changed so she couldn't tell us anything.

My other half doesn't want to go to CWO in case it sets her payments back even more, as seems to be the case with some people.

hawthorne

Just checked my bank account.
After only Euro 60.20 last week I got ....NOTHING today for a change!
The messing around continues...

Vermelho

Mei1726 wrote: »

I got through the General quieries line. They told me that certs beed now be in 5 weeks in advance so that your not getting paid late.My GP said they cant give certs out in advance and no nothing about this,there is a huge lack of communication here.

Maybe that’s why my cert due date switched to a five week interval rather than the usual four. Has anyone else on monthly certs seen the intervals increase to five weeks on the letters or texts about cert due dates?

Vermelho

They just posted this updated statement about the various problems:
http://www.welfare.ie/en/Pages/Illness-Benefit-Customer-Update.aspx

Vermelho

This new FAQ also, it’s clear as mud
http://www.welfare.ie/en/Pages/Illness-Benefit-Processing-FAQ.aspx

Fagashlil

purplestar1986 wrote: »

My partner has been out sick from work since 24th July, 1st cert she sent in was the old one and every one after that was the new one. She hasn't received a single payment.

Letters, phone calls, tweets have amounted to nothing.

Called local intero office and was told they don't have access to much anymore as their systems were changed so she couldn't tell us anything.

My other half doesn't want to go to CWO in case it sets her payments back even more, as seems to be the case with some people.

Get her to check they've actually activated her claim, when mine was switched from occupational injury benefit, no one actually authorised the claim as it was in the middle of the switch over.

LegacyUser

I just got through after 1 hr on hold....to tell me they don't have any of my certs and asked me to get duplicates from my Dr....1 month later...joke so angry..no apologies..nothing

splinter65

Mei1726 wrote: »

I got through the General quieries line. They told me that certs beed now be in 5 weeks in advance so that your not getting paid late.My GP said they cant give certs out in advance and no nothing about this,there is a huge lack of communication here.

Well that totally contradicts what the statement on welfare website says today so you can just ignore what you were told over the phone and go with the website.

wonski

wonski wrote: »

Wow, what a surprise. Unexpectedly missing 165 from last week has been credited to my account today

Fingers crossed 198 will be there tomorrow morning, too.

Looks like they are in the process of fixing it.

Well, unless tsb is messing with me again as they have lately credited my wages and other payments very late, there is no money lodged from the department.

The good news is they did provide the public with some sort of explanation, so I have to believe they won't let me down again and will work through the backlog quickly enough.

They definitely need to provide us with manned phoneline that does not require hours on the phone a day and gives us a chance to talk to a human on the other end who can fix this and authorize payments on the spot.

Comfortable enough for another week or two, but things will start getting tough soon and some customers are really getting hard done by this.

Leaving people without money for week is unacceptable. Leaving them without payments for more than that is a disgrace.

Good to see some payments coming through this week but looks like it is still all over the place.

And no, I won't be going to cwo with my bank statements and whatever other crap they want as this seems to complicate things even more. I guess not everyone has that choice, but even asking us to do this is instead of providing proper customer service is a joke at this stage.

Rant over.

channaigh

Still nothing I'm tweeting them pictures from hospital at the moment just in case they are in any doubt they are dealing with ill people
Shocking

banie01

My payment is usually on a Tuesday.
Was a day short last week, and to date this week nothing at all received.

Whomever is running the DSP change management programme needs to outline why the ongoing and prolonged impact of this change wasn't flagged!

The fact that it is near impossible to get through and even harder to get definitive answers is infuriating!
Many people on IB are in no position to attend a CWO, or expend time and energy on chasing the department.
There is a serious lack of concern and indeed compassion on the part of the department and the entire government regarding this matter.

BohsCeltic

Still nothing and it's actually costing money with phone calls and returned direct debits.

LegacyUser

I’ve called up to intro office and the cwo has returned a call to me apparently my payments have been made and should be in bank it was payed on the 15th has anyone else been told this

Jonathon W

BohsCeltic wrote: »

Still nothing and it's actually costing money with phone calls and returned direct debits.

I’m in the same boat it’s ridiculous at this stage, despite not being fit for work I’m nearly thinking maybe I’d be better off declaring myself fit and applying for job seekers

BohsCeltic

Jonathon W wrote: »

I’m in the same boat it’s ridiculous at this stage, despite not being fit for work I’m nearly thinking maybe I’d be better off declaring myself fit and applying for job seekers

I still have my job luckily enough and hopefully back soon and save some money then emigrate.
That's how much faith I have left in this country.

Hesthea

I have (good?) news.

When i went to give all the docs requests by the CWO i was told that one was incomplete (bank account number was missing) and while i was at it to ring IB again and explain the situation. Yes. The CWO told me to ring IB.

And since i was there, why not. I rang them and after my call got passed around by 3 different people, i got to speak with someone who told me that (after looking for it) he found my email. I still had to explain everything from the beginning though.

Made me some questions. Then told me that in 3 working days i would receive my payment(s).

Meanwhile, he informed me that i have to send a new form (because i told him i received one by post this Monday without any letter giving me any info of what to do with it and why) and the certificate that i have received for this week by post.
Now i just have to wait and see if it will really get solved.

ayux4rj6zql2ph

My family member received 50% 2 weeks ago nothing last week and 50% this morning.

What are the odds of them seeing what is effectively 2 weeks missing money after this mess is sorted?

Hesthea

The important part is that they got it

ayux4rj6zql2ph

Hesthea wrote: »

The important part is that they got it

Got some of it only

Vermelho

I gave up trying to get through on the phone and sent an online inquiry to the general information section. They replied a day later and were able to clarify when I am certified up to (I am not missing payments but my monthly cert due dates were all over the place).

Jonathon W

BohsCeltic wrote: »

I still have my job luckily enough and hopefully back soon and save some money then emigrate.
That's how much faith I have left in this country.

Long story short I was born without my right hip (ball and socket) and I’ve a fake hip since a child which it’s now after 30 years riddled in arthritis so I couldn’t keep my job with Aldi, lots of physio to postpone surgery and get back to somewhat normal so no choice but to deal with this unfortunately

Always Be Closing

Nothing so far....

Always Be Closing

Woke up to nothing

anyone else?

candycock

I normally get my payment into my bank account on Thursday,only got half, paid direct debits now I’ve €1.60 left,this is pathetic,I only pray the rest mite go in soon.

thecube

got paid today for last week and the half for the week before.(nothing for this week)
i have never got through to them on the phone or by the internet,it just appeared in my bank today.
looks like they are getting somewhere on this issue.
Hope you all get paid soon......

BohsCeltic

Still nothing since the 5th.
Bank is in minus figured now due to direct debit being returned.
I went to cwo yesterday and got a cheque for €196. Most of that went on bills and food.
She said it's most likely I will have to come back down again next week so they are not confident that the system will be fixed soon.

Fagashlil

Nothing here again. Trip to the CWO for my child's birthday as I've about €3 after bills-yay. It's a disgrace, their statement said they'd allocated more staff to deal with the influx of calls, yet their phone are off the hook.

swpb

Always Be Closing wrote: »

Woke up to nothing

anyone else?

Me too

swpb

What do we need to bring with when going to cwo

Fagashlil

swpb wrote: »

What do we need to bring with when going to cwo

I was just given a firm yo fill in-you need your pps number

wonski

Always Be Closing wrote: »

Woke up to nothing

anyone else?

Nothing here.

1 week missing again.

ciara37

I'm ringing IB now and have been ringing for 43 minutes...it's a total disgrace

hattoncracker

I'm on hold 55 minutes. I don't know whether it is my doctor or them but I haven't had money in two weeks now. Got a text from them saying I needed a cert and went to collect it and my doctor said I sent in a 6 month cert at the end of August.

Do they even do 6 months certs now?! Won't get anything off CWO as hubbie has his pension but he has MS and I'm putting off paying bills here.. I was getting it for more than 4 weeks so I'm assuming the cert is right..

I literally don't have time to sit here and wait, I've depression but I still have to look after my hubbie so I can't spend an hour on hold..

ciara37

hattoncracker wrote: »

I'm on hold 55 minutes. I don't know whether it is my doctor or them but I haven't had money in two weeks now. Got a text from them saying I needed a cert and went to collect it and my doctor said I sent in a 6 month cert at the end of August.

Do they even do 6 months certs now?! Won't get anything off CWO as hubbie has his pension but he has MS and I'm putting off paying bills here.. I was getting it for more than 4 weeks so I'm assuming the cert is right..

I literally don't have time to sit here and wait, I've depression but I still have to look after my hubbie so I can't spend an hour on hold..

When I got to 1:02 they just cut me off...my blood is boiling now...are u still on hold

hattoncracker

ciara37 wrote: »

When I got to 1:02 they just cut me off...my blood is boiling now...are u still on hold

No i got to 1:02 and it dropped.... this is very stressful!!!! I'm waiting to get ramps in my house (which they declined the grant for) and I need this money... I've anxiety and this is pushing me over the edge because I always am so diligent with paperwork.

ciara37

hattoncracker wrote: »

No i got to 1:02 and it dropped.... this is very stressful!!!! I'm waiting to get ramps in my house (which they declined the grant for) and I need this money... I've anxiety and this is pushing me over the edge because I always am so diligent with paperwork.

I'm so sorry for what you're going through...it's so difficult

hattoncracker

hattoncracker wrote: »

No i got to 1:02 and it dropped.... this is very stressful!!!! I'm waiting to get ramps in my house (which they declined the grant for) and I need this money... I've anxiety and this is pushing me over the edge because I always am so diligent with paperwork.

Just got a reply on Twitter... sent them my number and now I play the waiting game..

ciara37

hattoncracker wrote: »

Just got a reply on Twitter... sent them my number and now I play the waiting game..

Don't get excited...I've done the Twitter thing too since last Friday and they haven't rang me....I'm sorry to be the bearer of bad news

Fagashlil

I'm just back from my local INTREO office, the CWOs have been told tha emergency payments are now to be means tested, so no money for me till this complete **** up is resolved.