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Amazon payment declined but money gone from my account

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  • 17-08-2018 10:14am
    #1
    soarer25
    Registered Users Posts: 3 ✭


    Hi, i bought an item on Amazon and I see the money debited from my account yet Amazon app is saying 'pay ment declined'

    I contacted Amazon and they said I could get my bank to authorize the payment by giving you an authorisation code which they supplied to me.

    Who or how do I got about getting the payment authorized?

    (Also curious as to how the money is debited from my account if the payment was declined?)

    Thanks for for help
    Garrett


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  • Options
    #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi Garrett,

    Thanks for your post.

    We're unsure why they have said the payment was declined, if they have the authorisation code issued by us to allow the payment. Sometimes, a website may not receive the authorisation code issued through the systems and they would ask the card holder to contact their bank to request the code so that they can complete the payment on their side. If the company have received the code, they need to complete the transaction through their merchant service provider.

    Thanks
    Tara


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