Online Service Desk

3curiosity3

I asked a question through 365 online and I can see that there was a response yesterday evening, however when I click into the message I cannot see the response. I have tried on multiple devices & different browsers, but cannot read the message. 

Bank of Ireland: Lorna

Hi 3curiosity3,

Thank you for getting in touch with us.
Can I ask if you're clicking on the little blue envelope in the Service Desk?
Also, have you Asked a Question before?

Thanks,

Lorna

3curiosity3

Bank of Ireland: Lorna wrote: »

Hi 3curiosity3,

Thank you for getting in touch with us.
Can I ask if you're clicking on the little blue envelope in the Service Desk?
Also, have you Asked a Question before?

Thanks,

Lorna

Hi Lorna, 

Yes I clicked the blue envelope when it popped up. I am now clicking on the left hand side tab where it says service desk. I can read responses to previous questions, but when I click the latest one, there is just a subject line and time, but no content within the message. 

Bank of Ireland: Lorna

Thanks for getting back to us, we just sent you a private message.
If you could please reply back when you get the chance.

Hope to hear from you soon,

Lorna