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How to cancel account

Purple Mountain · 2018-08-23 20:25:07

Hi. I've had it confirmed by an eir agent that I am out of contract for my phone and broadband package. I would like to cancel the contract. Can you please advise me on how to proceed with this and the expected time frame? My next bill will print on 19 Sept. Thanks.

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23-08-2018 9:25pm

#1

Purple Mountain

Registered Users Posts: 13,180 ✭✭✭✭

Join Date: January 2015

Posts: 13011

Hi.

I've had it confirmed by an eir agent that I am out of contract for my phone and broadband package.
I would like to cancel the contract.
Can you please advise me on how to proceed with this and the expected time frame?
My next bill will print on 19 Sept.

Thanks.

To thine own self be true

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#2 24-08-2018 10:17am
eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi Purple Mountain,

When cancelling an account you are required to give 30 days notice. In order to cancel you would need to contact a member of our customer care team on 1901 and they can submit your request.

Thanks,

Sarah

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