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EIR TV and Remote Access

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  • 24-08-2018 9:10am
    #1
    Stingray
    Registered Users Posts: 235 ✭✭


    Can anyone that has EIR Broadband & TV advise if they have issues accessing remote locations, for CCTV and Remote work access. I ask as I believe you can't get a Fixed IP address if you order a Bundle with TV, if its a Dynamic IP but it changes very infrequently that wouldn't be a problem for me

    Just like VM which doesn't have a Fixed IP, but it never seems to change, I have been using with no issue, but looking to change provider

    Thanks


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  • Options
    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi stingray,

    I'd recommend contacting our Tchnical support team directly on 1890 260 260 or freephone 1901 and they should be able to advise you further.

    Thanks,

    Sarah


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    #3
    Stingray
    Registered Users Posts: 235 ✭✭Stingray


    Thanks for your steer, but I can't get past the first hurdle on the number provided i.e. I'm not an EIR customer yet, so don't have an A/c number, and no other option given, so its on a constant loop


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Stingray wrote: »
    Thanks for your steer, but I can't get past the first hurdle on the number provided i.e. I'm not an EIR customer yet, so don't have an A/c number, and no other option given, so its on a constant loop
    Apologies for this. 

    I'm afraid you are unable to have a fixed IP address with our television service, they won't work together. 

    I'm sorry it's not better news. 

    Thanks 

    Tracey 


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