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Can't pay bill

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  • 24-08-2018 4:24pm
    #1
    Ineedaname
    Closed Accounts Posts: 369 ✭✭


    I recently cancelled my Eir mobile broadband. I've been trying to pay the outstanding balance but some I cannot do so. 

    The money was not taken by the usual Direct Debit. MyEir does not work for me. When I ring customer service it doesn't recognise the number and I am unable to get onto an actual person.

    I've gotten a letter saying the bill is overdue. I'm happy to pay it but for some reason you're making it very difficult. 


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Ineedaname wrote: »
    I recently cancelled my Eir mobile broadband. I've been trying to pay the outstanding balance but some I cannot do so. 

    The money was not taken by the usual Direct Debit. MyEir does not work for me. When I ring customer service it doesn't recognise the number and I am unable to get onto an actual person.

    I've gotten a letter saying the bill is overdue. I'm happy to pay it but for some reason you're making it very difficult. 
    Hi Ineedaname, 

    I'm sorry to hear about the ongoing issues you are having with paying your account. Our online chat team will be able to take this payment for you, you can contact them here

    Thanks 

    Tracey 


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