Eirsport App (green) not working with Android 8.1

bikeblue

Hi Eir,

I am trying to get Eirsport working on my new Android 8.1 but it won't stream.


I can login and device is listed as registered.

Error message: Sorry something went wrong, try again.

In settings there is diagnostic:
one line says:  Currently installed Application version 1.5, last available application is 1.3   !!!???



Cheers
Bikeblue

eir: Tracey

bikeblue wrote: »

Hi Eir,

I am trying to get Eirsport working on my new Android 8.1 but it won't stream.


I can login and device is listed as registered.

Error message: Sorry something went wrong, try again.

In settings there is diagnostic:
one line says:  Currently installed Application version 1.5, last available application is 1.3   !!!???



Cheers
Bikeblue

Hi bikeblue, 

I'm sorry to hear you are experiencing issues with your sports app. Feel free to PM me your account number, full name on the account, email address and date of birth and I'll have a look into this for you. 

Thanks 

Tracey 

rwebbie

Did you get this resolved and if so how? I am having the exact same problem.

Raoul

Exact same problem here. The support on the site is useless.

rwebbie

The strange thing is I can cast to my TV from the app and that all works fine, but if I just try to watch directly on my phone I get the error. Also works fine on my son's phone even both phones are running the same Android version (8.0). Is there some video driver or codec that needs to be installed on my phone for it to work, for reference my phone is a Xiaomi Mi Mix 2 (excellent good value smart phone by the way, never had any issue like this with any other apps). 

bikeblue

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Emmersonn

Had a similar problem last Sunday morning when trying to watch Moto GP.  Rebooted my phone and all was again working.

eir: Tracey

bikeblue wrote: »

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Hi bikeblue, 

I'm sorry to hear this. 

I've contacted them to query this, as soon as I hear back I'll get back to you. 

Thanks 

Tracey 

eir: Tracey

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there, 

I'm sorry to hear about the issues you are having. 

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you. 

Apologies for the inconvenience caused. 

Thanks 

Tracey 

Raoul

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there, 

I'm sorry to hear about the issues you are having. 

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you. 

Apologies for the inconvenience caused. 

Thanks 

Tracey 

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

eir: Tracey

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there, 

I'm sorry to hear about the issues you are having. 

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you. 

Apologies for the inconvenience caused. 

Thanks 

Tracey 

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

Apologies for this. 

If you send on your account number, full name on the account, email address and date of birth I'll clarify this with the eir sports team. 

Thanks 

Tracey 

jotspur

Hi.

I am using Google Chromecast to watch content from the Eir Sport app. It says the picture is HD quality, but it is not. Is there any way I can improve the picture quality?

Raoul

eir: Tracey wrote: »

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there, 

I'm sorry to hear about the issues you are having. 

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you. 

Apologies for the inconvenience caused. 

Thanks 

Tracey 

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

Apologies for this. 

If you send on your account number, full name on the account, email address and date of birth I'll clarify this with the eir sports team. 

Thanks 

Tracey 

I have done this!

eir: Kyle

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

eir: Tracey wrote: »

Raoul wrote: »

Exact same problem here. The support on the site is useless.

Hi there, 

I'm sorry to hear about the issues you are having. 

If you contact our eir Sport app support team at eircomapps@eir.ie they'll look into this for you. 

Apologies for the inconvenience caused. 

Thanks 

Tracey 

Hi Tracey,

I have contacted them and there has been no reply. Same as other people. It's really bad that this app doesn't work for a lot of people. It won't work for me on the phone or PC.

Apologies for this. 

If you send on your account number, full name on the account, email address and date of birth I'll clarify this with the eir sports team. 

Thanks 

Tracey 

I have done this!

Hi there Raoul

Would you mind just sending me that PM and I'll follow up on this for you?

-Kyle

bikeblue

eir: Tracey wrote: »

bikeblue wrote: »

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Hi bikeblue, 

I'm sorry to hear this. 

I've contacted them to query this, as soon as I hear back I'll get back to you. 

Thanks 

Tracey 

11 days later and still no reply

eir: Kyle

bikeblue wrote: »

eir: Tracey wrote: »

bikeblue wrote: »

rwebbie wrote: »

Did you get this resolved and if so how? I am having the exact same problem.

I had to sent an email to eircomapps@eir.ie which I did on the 29th of August ... still no reply :mad:

Hi bikeblue, 

I'm sorry to hear this. 

I've contacted them to query this, as soon as I hear back I'll get back to you. 

Thanks 

Tracey 

11 days later and still no reply

Hi there bikeblue

Can you also send me all the information via PM and I'll escalate this both?

-Kyle

eir: Kyle

Hi everyone

I've responded to your PMs

-Kyle

jotspur

jotspur wrote: »

Hi.

I am using Google Chromecast to watch content from the Eir Sport app. It says the picture is HD quality, but it is not. Is there any way I can improve the picture quality?

Anyone?

eir: Kyle

jotspur wrote: »

jotspur wrote: »

Hi.

I am using Google Chromecast to watch content from the Eir Sport app. It says the picture is HD quality, but it is not. Is there any way I can improve the picture quality?

Anyone?

Hi there jotspur

This is not something that we will be able to assist you with from here. I would suggest contacting eircomapps@eir.ie and see if they will be able to assist with this

-Kyle

bikeblue

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

eir: Linzi

bikeblue wrote: »

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

Hi bikeblue

I wouldn't be able to assist you with this issue here but if you call our technical support team on this number 1890 260 260
they will be able to help you. 

Many thanks

~Linzi

Raoul

eir: Linzi wrote: »

bikeblue wrote: »

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

Hi bikeblue

I wouldn't be able to assist you with this issue here but if you call our technical support team on this number 1890 260 260
they will be able to help you. 

Many thanks

~Linzi

Or don't waste your time and money calling as...like with everything else..nothing will be fixed.

bikeblue

Raoul wrote: »

eir: Linzi wrote: »

bikeblue wrote: »

I have sent an email to eircomapps@eir.ie 6 months ago and still no reply (I am the opener of this thread).

Hi bikeblue

I wouldn't be able to assist you with this issue here but if you call our technical support team on this number 1890 260 260
they will be able to help you. 

Many thanks

~Linzi

Or don't waste your time and money calling as...like with everything else..nothing will be fixed.

Exactly my thoughts :-(

uncommon_name

Has anyone gotten a solution to this issue yet.  I am having the same problem for the last 2 months   

uncommon_name

Has anyone gotten a solution to this issue yet.  I am having the same problem for the last 2 months   

dingdong1234567

App not working for me at all tonight, again. Another champion league match missed because Eir couldn't be f**king bothered sorting out the app.

Rushden

dingdong1234567 wrote: »

App not working for me at all tonight, again. Another champion league match missed because Eir couldn't be f**king bothered sorting out the app.

Same, two of us here and the app not working at all

sunnysoutheast

Rushden wrote: »

Same, two of us here and the app not working at all

Same here.

dingdong1234567

Eir.............Eir heads more like.

dereks

Same not working at all. Joke. Won't work on phone or laptop.

Was same on Sunday

alchemist33

Worked okay for the Man United game last week but down tonight for me.