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  • 26-08-2018 11:57am
    #1
    johnny-grunge
    Registered Users Posts: 198 ✭✭


    Hi,

    My parents are away on holidays in China and they think their credit card has been cancelled due to suspicious activity. Is there any way they can contact you without incurring hefty overseas charges?

    Thanks,
    Lee.


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    #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi Lee,

    Thank you for getting in touch.

    Have they tried the card in an ATM and a shop?
    We would normally contact our card holder by text or email before placing a security block on the card. Have they received anything from ourselves?

    Thanks,

    Lorna


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    #3
    johnny-grunge
    Registered Users Posts: 198 ✭✭johnny-grunge


    Bank of Ireland: Lorna wrote: »
    Hi Lee,

    Thank you for getting in touch.

    Have they tried the card in an ATM and a shop?
    We would normally contact our card holder by text or email before placing a security block on the card. Have they received anything from ourselves?

    Thanks,

    Lorna


    Hi Lorna,

    They got in touch to say they got the issue sorted.

    Thanks for the help,
    Lee.


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    #4
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Brilliant Lee,

    Thank you for letting us know,

    Lorna


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