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bill query

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  • 27-08-2018 8:28pm
    #1
    jos22
    Registered Users Posts: 1,042 ✭✭✭


    after reviewing my bills from the past few months I notice the following charge
    Equipment charges 8000 TAM Cordless Phone

    I never have had a cordless phone, nor do I want one, but I appear to be being billed for one


Comments

  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    jos22 wrote: »
    after reviewing my bills from the past few months I notice the following charge
    Equipment charges 8000 TAM Cordless Phone

    I never have had a cordless phone, nor do I want one, but I appear to be being billed for one
    Hi jos22, 

    I'm sorry to hear this. 

    Our customer care team on 1901 will be able to assist you with this, they can remove it from your account. 

    Thanks 

    Tracey 


  • Options
    #3
    jos22
    Registered Users Posts: 1,042 ✭✭✭jos22


    hello
    what is the correct option to choose after dialing 1901
    the bill option 1 only tells me what my current bill is and option to pay it over the phone


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    jos22 wrote: »
    hello
    what is the correct option to choose after dialing 1901
    the bill option 1 only tells me what my current bill is and option to pay it over the phone
    This will depend on what services you have on your account but normally option 5 will get you through. 

    Alternatively, you can chat with our online team [url=with https://www.eir.ie/chatnow/techsupport/]here[/url] ;  

    Thanks 

    Tracey 


  • Options
    #5
    jos22
    Registered Users Posts: 1,042 ✭✭✭jos22


    eir: Tracey wrote: »
    jos22 wrote: »
    hello
    what is the correct option to choose after dialing 1901
    the bill option 1 only tells me what my current bill is and option to pay it over the phone
    This will depend on what services you have on your account but normally option 5 will get you through. 

    Alternatively, you can chat with our online team [url=with https://www.eir.ie/chatnow/techsupport/]here[/url] ;  

    Thanks 

    Tracey 
    I tried ringing 1901 a few times to be stuck on hold for several minutes, so I can pm you the details you need, if you can that item removed ?


  • Options
    #6
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Our customer care team would need to remove this I'm afraid.

    Waiting times can vary depending on how many calls are in queue however, I can assure you that your call will be answered in the ordered it is received.

    Thanks,

    Sarah


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