Widespread online "my eir" connection issues?

passremarkable · 05-09-2018 12:11pm

eir: Sarah wrote: »

Hi All,

I have now been advised that my eir is back up and running. I have tested this with my own acocunt which I also had been experiencing issues with and I have successfully logged in. For anyone that is still have issues, please PM me with your account details and email address and I will escalate this to our IT department immediately.

Thanks,

Sarah

Mine still not working.
Went to login , tried to reset password but keeps saying error occurred.
Terrible system

eir: Sarah · 05-09-2018 12:55pm

Hi passremarkable,

If you could PM me with the requested details above I'll have this fixed.

Thanks,

Sarah

passremarkable · 05-09-2018 1:30pm

eir: Sarah wrote: »

Hi passremarkable,

If you could PM me with the requested details above I'll have this fixed.

Thanks,

Sarah

PM sent

eir: Sarah · 05-09-2018 2:10pm

Thanks a million,

I will get back to you shortly.

Sarah

Roanmore · 05-09-2018 6:52pm

Still not working for me

Philippe14 · 06-09-2018 7:55am

At this time, I tried again, and could not get it working. I am also said my account is paired if I try to register, the login does not work and the reset password does not work.

That eir put their site under maintenance to fix the problem after that much time is ridiculous. That should have been done weeks ago.

I am sending you the PM. But obviously, the fix is not that good!!!

eir: Sarah · 06-09-2018 12:05pm

Hi All,

For anybody still experiencing issues, please PM me with your account details and email address and I will get this resolved.

Thanks,

Sarah

Philippe14 · 06-09-2018 12:21pm

I already PM you my details this morning. Tell me when you have done something about it.

Philippe14 · 10-09-2018 3:53pm

I still can't access my account. Any one in eir to fix the problem ? I already PM my details last week. Is the problem actually fixed?

Roanmore · 10-09-2018 7:16pm

No luck with me.

I'm also trying to get my landline working since I changed to eir broadband. 1901 is a joke

Roanmore · 10-09-2018 7:37pm

I changed back to eir over 2 weeks ago and this sums it up my interaction:

1. No access to my eir account

2. Told landline would be live withing an hour. Later told 5 days. Later told 48 hours. Later told it's pending activate ring 1901

3. Ring 1901, told my account is not recognised

4. Try e-mail I get this [font=GT-Walsheim-Regular, Arial]We are currently upgrading our email platform in order to improve the service provided to you.[/font]
[font=GT-Walsheim-Regular, Arial]During this essential upgrade, the “Contact Us” email function will be temporarily disabled. If your query is urgent or you are looking to follow up on a logged issue, please contact us through our contact channels listed above.[/font]

5. Online chat, we can't help you, dial 1901 (see 2 above)

6. Facebook, can't help you

7. Boards, send us your details we'll help, no response

Philippe14 · 10-09-2018 9:00pm

That's a good summary, but you may have a long time to go. I switched 3 months ago and still don't have everything sorted.

passremarkable · 10-09-2018 11:37pm

Same here
Still not sorted after trying all avenues.
How do they get away with this

eir: Tracey · 11-09-2018 3:07pm

Philippe14 wrote: »

I still can't access my account. Any one in eir to fix the problem ? I already PM my details last week. Is the problem actually fixed?

Hi Philippe14,

I'm afraid Sarah is not in today.

I'll have a look into this for you and come back to you soon through PM's

Thanks

Tracey

eir: Tracey · 11-09-2018 3:08pm

passremarkable wrote: »

Same here
Still not sorted after trying all avenues.
How do they get away with this

Hi passremarkable,

Sarah's not in today, unfortunately.

I will have a look at this for you and come back to you shortly through PM's.

Thanks

Tracey

eir: Tracey · 11-09-2018 3:14pm

Roanmore wrote: »

I changed back to eir over 2 weeks ago and this sums it up my interaction:

1. No access to my eir account

2. Told landline would be live withing an hour. Later told 5 days. Later told 48 hours. Later told it's pending activate ring 1901

3. Ring 1901, told my account is not recognised

4. Try e-mail I get this [font=GT-Walsheim-Regular, Arial]We are currently upgrading our email platform in order to improve the service provided to you.[/font]
[font=GT-Walsheim-Regular, Arial]During this essential upgrade, the “Contact Us” email function will be temporarily disabled. If your query is urgent or you are looking to follow up on a logged issue, please contact us through our contact channels listed above.[/font]

5. Online chat, we can't help you, dial 1901 (see 2 above)

6. Facebook, can't help you

7. Boards, send us your details we'll help, no response

Hi Roanmore,

I'm really sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating.

If you PM me your account number, full name on the account, email address and date of birth I will have a look into this for.

Thanks

Tracey

Philippe14 · 11-09-2018 6:29pm

No news about my own account?

Philippe14 · 12-09-2018 3:32pm

Another day gone with no news…

Philippe14 · 13-09-2018 1:07pm

eir: Tracey wrote: »

Philippe14 wrote: »

I still can't access my account. Any one in eir to fix the problem ? I already PM my details last week. Is the problem actually fixed?

Hi Philippe14,

I'm afraid Sarah is not in today.

I'll have a look into this for you and come back to you soon through PM's

Thanks

Tracey

What's "soon" in eir's term? It doesn't match my own notion of "soon" anyway…

Philippe14 · 14-09-2018 4:12pm

My "my eir" account has somehow been deleted.

The good thing is that it broke the association with my email address. So I was able to re-register and my account is finally working. That's near a month after the problem started, which is not acceptable, but at least it is finally working.

However, why was my "my eir" account deleted? Whether it was something automatic or someone did it to fix the issue, why was I not notified on my email address that was associated with that account. I know I tried to access it yesterday and it was still not working. But if didn't waste my time by trying to connect nearly every day, I might have wasted a lot of time waiting to be notified that I could retry to register.

In my opinion, even if it is to fix a problem, it is not acceptable that eir did not at least notify the related email address when deleting the linked account.

But that's at least 2 good news for now. My account is working, and I no longer have to deal with eir (lack of) support (I hope for a few months).

Roanmore · 14-09-2018 10:59pm

My e-mail has been disassociated from my eir, still can't register though.

eir haven't switched on my landline after 3 weeks so my number isn't recognised.

The 1901 number is a joke, keep you hanging on and never answer.

eir: Tracey · 17-09-2018 9:54am

Roanmore wrote: »

My e-mail has been disassociated from my eir, still can't register though.

eir haven't switched on my landline after 3 weeks so my number isn't recognised.

The 1901 number is a joke, keep you hanging on and never answer.

Hi there,

I've responded to your PM there now.

Thanks

Tracey

Widespread online "my eir" connection issues?

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