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How long to get a paper bill?

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  • 29-08-2018 9:39am
    #1
    Philippe14
    Registered Users Posts: 41 ✭


    I called customer last week to have a paper bill. As I cannot access "my eir" account online, I want at least one paper version with the correct address (as their Complaint department seems to complain about the address I gave them). I rang them Monday last week and they said they would send it. 

    7 working days later, no sign of it. Is it a normal delay?


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Philippe14 wrote: »
    I called customer last week to have a paper bill. As I cannot access "my eir" account online, I want at least one paper version with the correct address (as their Complaint department seems to complain about the address I gave them). I rang them Monday last week and they said they would send it. 

    7 working days later, no sign of it. Is it a normal delay?
    Hi Philippe14, 

    I'm sorry to hear this, it shouldn't take this long to get a bill reprint. 

    If you PM me your account number, full name on the account, email address and date of birth I can arrange this for you.

    Thanks

    Tracey 


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