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Cancellation procedure

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  • 04-09-2018 2:00pm
    #1
    theShire
    Registered Users Posts: 527 ✭✭✭


    Hello,

    I'm currently an eir Broadband customer with my contract due to finish in December 2018. 
    What I would like to know is if I choose to not continue with eir, how much notice must I give?
    Does it auto-renew for another 12 months?
    Or will i be free to change supplier at any time following the end of my contract?

    Thanks


Comments

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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    theShire wrote: »
    Hello,

    I'm currently an eir Broadband customer with my contract due to finish in December 2018. 
    What I would like to know is if I choose to not continue with eir, how much notice must I give?
    Does it auto-renew for another 12 months?
    Or will i be free to change supplier at any time following the end of my contract?

    Thanks
    Hi theShire, 

    Thanks for getting in touch with us here. 

    You are required to give a 30 days notice period and a new contract will not renew automatically. 

    You can view  all details on our cancellation process here

    Thanks 

    Tracey


  • Options
    #3
    Tigerandahalf
    Registered Users Posts: 7,814 ✭✭✭Tigerandahalf


    My contract is also up around then.
    I am currently on a 12 month contract paying 53 p/m. What will I pay after 12 months.

    Thanks

    If I want a rolling month contract what happens?


  • Options
    #4
    theShire
    Registered Users Posts: 527 ✭✭✭theShire


    eir: Tracey wrote: »
    Hi theShire, 

    Thanks for getting in touch with us here. 

    You are required to give a 30 days notice period and a new contract will not renew automatically. 

    You can view  all details on our cancellation process here

    Thanks 

    Tracey

    Hi Tracey,
    Thanks for the info, I'll set up a reminder to look at my available options towards the end of November.


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    theShire wrote: »
    eir: Tracey wrote: »
    Hi theShire, 

    Thanks for getting in touch with us here. 

    You are required to give a 30 days notice period and a new contract will not renew automatically. 

    You can view  all details on our cancellation process here

    Thanks 

    Tracey

    Hi Tracey,
    Thanks for the info, I'll set up a reminder to look at my available options towards the end of November.
    No problem at all. The customer care team on 1901 will be able to explore all options with you then. 

    Thanks 

    Tracey 


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