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Old card transactions still going through

vg88 · 2018-09-05 22:04:43

Hello, I've cancelled a lost card 6 months ago and a transaction for an subscription went through today. Are cards not dead after they are cancelled?

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05-09-2018 11:04pm

#1

vg88

Registered Users Posts: 466 ✭✭

Join Date: October 2015

Posts: 413

Hello,

I've cancelled a lost card 6 months ago and a transaction for an subscription went through today. Are cards not dead after they are cancelled?

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#2 06-09-2018 11:34am
Bank of Ireland: Alison

Closed Accounts Posts: 1,060 ✭✭✭

Join Date: October 2013

Posts: 1045

Hi moloner4

Thanks for getting in touch with us.

As you had requested this continuous payment to be stopped, you will now have the availability to request a refund.

You can make this request by logging in www.365online.com select Service Desk and select Ask A Question option. An Advisor will look after this for you.

Yes, it is possible for the payment to still debit. We would also ask you to contact the retailer and request they cancel and unlink your card details attached to the subscription.

Many Thanks
Alison

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