no internet on laptop, need advice please

talkie2

Have laptop running windows 10, was using it via a portable WiFi hotspot, the phone connects and even on laptop it say connected but when you try to go online it just says No Internet . I tried it on friends laptop and working so its a problem with my laptop not my phone so can anyone help, it was working fine till this morning when I installed anti virsus software but have unistalled this now but still not working
Thanks

DopeTech

talkie2 wrote: »

Have laptop running windows 10, was using it via a portable WiFi hotspot, the phone connects and even on laptop it say connected but when you try to go online it just says No Internet . I tried it on friends laptop and working so its a problem with my laptop not my phone so can anyone help, it was working fine till this morning when I installed anti virsus software but have unistalled this now but still not working
Thanks

Have you tried turning it off and on again?

Wetbench4

First thing to try is to right click on wifi icon down the bottom right and click "Troubleshoot Problems".

See if that makes any change..

talkie2

turned it off and on and no good

tried troubleshooting but couldn't detect the problem

Johnboy1951

talkie2 wrote: »

turned it off and on and no good

tried troubleshooting but couldn't detect the problem

Did you shut it down with 'fastboot' disabled?
If not then it was not fully shut down.

I would also suggest doing the same with the phone ..... fully shut down and restart.

Wetbench4

Is there another wifi you could hook your laptop up to, see if it works with that.

Are there settings on your phone hotspot menu that mention 5Ghz or 2.4Ghz?? 2.4 is the standard that works with everything, but 5Ghz only works on newer devices..

Also, your phone might be broadcasting its hotspot on a wifi channel that your laptop can't see..

talkie2

OK I did a network reset and now says

a network is not properly plugged in or may be broken

Ten Pin

Assuming that the hotspot was password protected, it could have reset and requires re-entry on laptop or on both phone & laptop?

spurious

Is it defaulting to an ethernet connection? 'Plugged in' sounds like it's looking for a cable.

Atlantic Dawn

Delete the connection by selecting the wifi signal indicator in the bottom right and then right click on the connection and select forget. Then rescan for wifi spots again and add it fresh.

talkie2

tried everything but no success

peneau

Try restarting your router

Wetbench4

Did you install a firewall on the laptop by any chance, i remember years ago i uninstalled some firewall, cant even remember the name. Once I uninstalled it, it somehow made my built in windows firewall block loads of stuff that it didn't before.. I remember something similar to your symptoms, in that it looked connected but wasn't getting any connections..

DopeTech

Is there a physical WiFi button on the laptop itself that may have been turned off?