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Log a Complaint.

  • 11-09-2018 5:42pm
    #1
    oleras
    Registered Users, Registered Users 2 Posts: 2,724 ✭✭✭


    https://www.eir.ie/logacomplaint.jsp

    Why does this page state you will reply to my complaint in 2 business days ?

    It has been over 4, and no reply. To be honest i am not surprised.

    Absolute disgracesful customer service.

    The fact Eir dont even send an automated mail to acknowledge the complaint says it all really, no paper trail.


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    oleras wrote: »
    https://www.eir.ie/logacomplaint.jsp

    Why does this page state you will reply to my complaint in 2 business days ?

    It has been over 4, and no reply. To be honest i am not surprised.

    Absolute disgracesful customer service.

    The fact Eir dont even send an automated mail to acknowledge the complaint says it all really, no paper trail.
    Hi oleras, 

    I'm very sorry to hear that you have not had any response from the complaints team,  I understand this is frustrating. 

    If you contact them directly on 1800 200 481 they will be able to assist you there. 

    Thanks 

    Tracey 


  • #3
    oleras
    Registered Users, Registered Users 2 Posts: 2,724 ✭✭✭oleras


    eir: Tracey wrote: »
    oleras wrote: »
    https://www.eir.ie/logacomplaint.jsp

    Why does this page state you will reply to my complaint in 2 business days ?

    It has been over 4, and no reply. To be honest i am not surprised.

    Absolute disgracesful customer service.

    The fact Eir dont even send an automated mail to acknowledge the complaint says it all really, no paper trail.
    Hi oleras, 

    I'm very sorry to hear that you have not had any response from the complaints team,  I understand this is frustrating. 

    If you contact them directly on 1800 200 481 they will be able to assist you there. 

    Thanks 

    Tracey 
    Electronically, i dont want to speak to anybody on a telephone, whats my next course of action ?

    Its now 5 business days, will be 6 @cob today.


  • #4
    gerard1970
    Registered Users Posts: 72 ✭✭gerard1970


    oleras wrote: »
    eir: Tracey wrote: »
    oleras wrote: »
    https://www.eir.ie/logacomplaint.jsp

    Why does this page state you will reply to my complaint in 2 business days ?

    It has been over 4, and no reply. To be honest i am not surprised.

    Absolute disgracesful customer service.

    The fact Eir dont even send an automated mail to acknowledge the complaint says it all really, no paper trail.
    Hi oleras, 

    I'm very sorry to hear that you have not had any response from the complaints team,  I understand this is frustrating. 

    If you contact them directly on 1800 200 481 they will be able to assist you there. 

    Thanks 

    Tracey 
    Electronically, i dont want to speak to anybody on a telephone, whats my next course of action ?

    Its now 5 business days, will be 6 @cob today.
    Maybe time to get Comreg involved?  https://www.comreg.ie/queries-complaints/got-a-question/


  • #5
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    If you would like to PM us with the information you submitted in your complaint we will follow this up on your behalf.

    Thanks,

    Sarah


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