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Cant make/receive calls

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  • 12-09-2018 3:34pm
    #1
    Morrisseeee
    Registered Users Posts: 5,146 ✭✭✭


    Hi, my wife had a missed call from an unknown number (+88.....) and since then she has not been able to make/receive calls ! She has rebooted the phone & re-inserted the SIM card also.


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    #2
    tonybodhran
    Registered Users Posts: 139 ✭✭tonybodhran


    Morrisseeee wrote: »
    Hi, my wife had a missed call from an unknown number (+88.....) and since then she has not been able to make/receive calls ! She has rebooted the phone & re-inserted the SIM card also.

    My calls in and out have been gone for 20 minutes....missed call from someone I know though just before.


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    #3
    meep
    Registered Users Posts: 1,291 ✭✭✭meep


    Yep, all mobile phones on our family account have stoped making or receiving calls since 14:00 approx today. No one answering chat requests on eir.ie

    @eir, can you let us know if there’s a known issue affecting all mobiles? It would mean some of us would stop clogging up your support channels.


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    #4
    Buttros
    Registered Users Posts: 339 ✭✭Buttros


    https://www.eir.ie/support/latest-updates/2g-and-3g-mobile-calls-affected/


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    #5
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    meep wrote: »
    Yep, all mobile phones on our family account have stoped making or receiving calls since 14:00 approx today. No one answering chat requests on eir.ie

    @eir, can you let us know if there’s a known issue affecting all mobiles? It would mean some of us would stop clogging up your support channels.
    Same here with 2 numbers on the same account but the Mrs also with eir is fine. Noticed it around 2.30 but could have gone a bit earlier. Last successful call was 12.37 today. No reply on chat. Incoming calls not going to voicemail either.


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    #6
    greendom
    Registered Users Posts: 16,382 ✭✭✭✭greendom


    kaizersoze wrote: »
    Same here with 2 numbers on the same account but the Mrs also with eir is fine. Noticed it around 2.30 but could have gone a bit earlier. Last successful call was 12.37 today. No reply on chat. Incoming calls not going to voicemail either.

    Happening with my mobile too called eir customer care and there is a message advising of a problem with making and receiving calls on their network


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    #7
    EdgeCase
    Closed Accounts Posts: 2,471 ✭✭✭EdgeCase


    Seems their voice services have fallen over. Data is working perfectly.
    Anyone tried WiFi calling?


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    #8
    kaizersoze
    Registered Users Posts: 7,042 ✭✭✭kaizersoze


    My phone just rang there now for the first time since 12. Rang my wife's number and got through but most numbers tried and voicemail not working still.


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    #9
    EdgeCase
    Closed Accounts Posts: 2,471 ✭✭✭EdgeCase


    Sometimes when these things come back up, they take a while for full capacity to be restored. 


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    #10
    Irish Steve
    Moderators, Motoring & Transport Moderators Posts: 6,522 Mod ✭✭✭✭Irish Steve


    Nearly four hours later, I can't collect voicemail, can't send SMS, and can't make calls, as the network is basically saying emergency calls only.

    An update from eir would be nice, it's clear that someone has well and truly lost the plot.

    Shore, if it was easy, everybody would be doin it.😁



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    #11
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi All,

    Sincere apologies for the inconvenience.

    We did update our eir support page yesterday providing continuous updates. This issue has now been resolved and if there is anything else we can help you with please let us know.

    https://www.eir.ie/support/

    Thanks,

    Sarah


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    #12
    Davy
    Registered Users Posts: 19,340 CMod ✭✭✭✭Davy


    eir: Sarah wrote: »
    Hi All,

    Sincere apologies for the inconvenience.

    We did update our eir support page yesterday providing continuous updates. This issue has now been resolved and if there is anything else we can help you with please let us know.

    https://www.eir.ie/support/

    Thanks,

    Sarah
    Do you know what exactly caused the issue Sarah?


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