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Refused deposit even though I went through with service

  • 13-09-2018 7:56pm
    #1
    confuse1298
    Closed Accounts Posts: 17 ✭


    Hi

    I booked a room at a pub which required a deposit (and no other payments). When I booked it the manager said I will get my deposit returned if rules are followed etc.

    The day went perfect and when I asked for the deposit back (and showed the receipt), the manager said that he will only be able to give me a voucher equal to the deposit which can only be spent in the pub.

    Is this legal? He never told me that my deposit was to be turned into a voucher. His reasoning was that the deposit was used to cover the heating, staff etc for the additional room (it was a small room).

    I never signed anything but am pretty upset that he never told me that I was to never get the money back.

    Am I right to demand money back?


Comments

  • #2
    Sleeper12
    Registered Users, Registered Users 2 Posts: 17,164 ✭✭✭✭Sleeper12


    confuse1298 wrote:
    Is this legal? He never told me that my deposit was to be turned into a voucher. His reasoning was that the deposit was used to cover the heating, staff etc for the additional room (it was a small room).

    I'd be interested to know if refunding a deposit in voucher form is legal myself. I sort of doubt it.

    I'm not sure from what you say if it was a booking deposit or security deposit. Sounds like it started as a booking deposit and changed to a security deposit. Doubt it if they can do this either but it really depends on the original conversion & agreement.

    I can't imagine any circumstances where a booking or security deposit can be used to cover heating or staff.


  • #3
    confuse1298
    Closed Accounts Posts: 17 ✭confuse1298


    There was only one staff member and he was running the bar. The room was actually kinda cold (it was underground).

    I made the booking with a friend who witnessed the conversation and heard the manager say I will get my money back.


  • #4
    Sleeper12
    Registered Users, Registered Users 2 Posts: 17,164 ✭✭✭✭Sleeper12


    confuse1298 wrote:
    I made the booking with a friend who witnessed the conversation and heard the manager say I will get my money back.

    Well the name "deposit" does suggest that you will get it back. You can have a non refundable deposit where if you cancel at the last minute you won't get the deposit


  • #5
    nuac
    Registered Users, Registered Users 2 Posts: 6,769 ✭✭✭nuac


    Mod
    Poster, you also have this issue in Consumer issues.
    Pls nominate just one forum asap


  • #6
    confuse1298
    Closed Accounts Posts: 17 ✭confuse1298


    We'll keep it in the consumer section, sorry!

    Mod
    Ok, thanks for replying so quickly. Closing this thread


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