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€99.99 once off charges for signing a new contract. Why?

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  • 18-09-2018 1:25pm
    #1
    gerard1970
    Registered Users Posts: 72 ✭✭


    Hi eir reps,

    I've just signed a new contract for FTTH and phone and got the confirmation email.  In the breakdown of charges, a "Once Off Charges" of €99.99 is appearing on the email.

    As I'm an existing eir customer, who was out of contract before signing up again, why am I being charged €99.99?  

    Thanks!


Comments

  • Options
    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi gerard1970,

    I do apologise. As far as I am aware there shouldn't a set up fee if you were already a FTTH customer. Please let me look into this and I will come back to you very shortly.

    Thanks,

    Sarah


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