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iPhone unlock request

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  • 18-09-2018 10:47pm
    #1
    ffocused
    Registered Users Posts: 1,214 ✭✭✭


    I would like to get my iPhone unlocked and am asking here as you are not accepting emails on website. I purchased the phone on bill pay last November with home broadband so have fulfilled the requirements to get it unlocked.


Comments

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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ffocused wrote: »
    I would like to get my iPhone unlocked and am asking here as you are not accepting emails on website. I purchased the phone on bill pay last November with home broadband so have fulfilled the requirements to get it unlocked.
    Hi ffoucused, 

    Thanks for getting in touch with us here. 

    Our customer care team on 1901 will be able to arrange this for you and advise you on all.
     
    Thanks 

    Tracey


  • Options
    #3
    ffocused
    Registered Users Posts: 1,214 ✭✭✭ffocused


    eir: Tracey wrote: »
    ffocused wrote: »
    I would like to get my iPhone unlocked and am asking here as you are not accepting emails on website. I purchased the phone on bill pay last November with home broadband so have fulfilled the requirements to get it unlocked.
    Hi ffoucused, 

    Thanks for getting in touch with us here. 

    Our customer care team on 1901 will be able to arrange this for you and advise you on all.
     
    Thanks 

    Tracey
    I called 1901 as you ever so helpfully suggested yesterday & was told my account was 'inaccessible' as it is on 'another system' and to call again today. I have now been on hold for 40 minutes with no sign of anyone picking up. You are still not accepting emails & live chat is also unavailable.

    I need to get my phone unlocked and do not have hours to spare to spend on hold, why can you not take my details and get it unlocked?


  • Options
    #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi ffocused,


    Thanks for getting in touch. I do apologise that our customer care team could not assist you when you originally called however, we did experience an internal systems issue which prevented us from accessing some accounts. This has since been resolved therefore they will be able to request this for you once you get through.

    There are delays in getting through to our call centre due to an influx in calls due to service issues caused by poor weather conditions at the moment.

    Thanks,

    Sarah


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