Contract cancelled

Babs101

I cancelled my contract on 12th August. i have received a bill for September/October rental and cant get through on the 1901 number to talk to anyone. 
I also requested an unlock code for my mobile and am not sure if this is in process or not.

eir: Tracey

Babs101 wrote: »

I cancelled my contract on 12th August. i have received a bill for September/October rental and cant get through on the 1901 number to talk to anyone. 
I also requested an unlock code for my mobile and am not sure if this is in process or not.

Hi Babs101, 

I'm sorry to hear this. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check these queries for you. 

Thanks 

Tracey 

Babs101

eir: Tracey wrote: »

Hi Babs101, 

I'm sorry to hear this. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check these queries for you. 

Thanks 

Tracey 

Hi Tracey,
I sent you a PM last week but have not heard anything back

eir: Tracey

Babs101 wrote: »

eir: Tracey wrote: »

Hi Babs101, 

I'm sorry to hear this. 

Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check these queries for you. 

Thanks 

Tracey 

Hi Tracey,
I sent you a PM last week but have not heard anything back

Hi there, 

Apologies for the delay in getting back to you. 

I've responded to your PM there now. 

Thanks 

Tracey 

Babs101

Hi Tracey, You have done something because I have now received another confirmation of cancellation. I am still working from the one I received on 12th August and will not be paying for any TV or Broadband after 12th September. Can you make a note of this on my account. 

Also can you advise on the following:

1/ I have only received a return request for the TV Box - should I return the Modem in the same box

2/ I am not on hold 27 minutes waiting to see if an unlock code has been issued for my mobile... How long should I hold for ?

thank You

Babs101

Babs101 wrote: »

Hi Tracey, You have done something because I have now received another confirmation of cancellation. I am still working from the one I received on 12th August and will not be paying for any TV or Broadband after 12th September. Can you make a note of this on my account. 

Also can you advise on the following:

1/ I have only received a return request for the TV Box - should I return the Modem in the same box

2/ I am not on hold 27 minutes waiting to see if an unlock code has been issued for my mobile... How long should I hold for ?

thank You

Was on hold for 29 minutes and as soon as I got through I got cut off

eir: Tracey

Babs101 wrote: »

Hi Tracey, You have done something because I have now received another confirmation of cancellation. I am still working from the one I received on 12th August and will not be paying for any TV or Broadband after 12th September. Can you make a note of this on my account. 

Also can you advise on the following:

1/ I have only received a return request for the TV Box - should I return the Modem in the same box

2/ I am not on hold 27 minutes waiting to see if an unlock code has been issued for my mobile... How long should I hold for ?

thank You

Hi Babs101, 

I'm sorry to hear this. 

I've responded to your PM there now. 

Thanks 

Tracey