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Fibre rollout guys are here, but my house is not included! Help!

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  • 19-09-2018 12:09pm
    #1
    spuriosity
    Registered Users Posts: 16 ✭


    The installers are installing my neighbours' houses, but are unaware of my house as my eircode not marked on the rollout map.

    I have shown them my house and am within 200m of the distribution point, but they're unable to hook up my house without me being on the map.


    I've called sales & support depts in Eir, but all they can do is check to see if my Eircode can *currently* get broadband, which of course it can't.. yet.

    I've also emailed Broadband@DCCAE.gov.ie and my local Broadband Officer, but haven't received a reply.

    Who can I talk to to get myself put on the map??

    Any help much much appreciated!


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    spuriosity wrote: »
    The installers are installing my neighbours' houses, but are unaware of my house as my eircode not marked on the rollout map.

    I have shown them my house and am within 200m of the distribution point, but they're unable to hook up my house without me being on the map.


    I've called sales & support depts in Eir, but all they can do is check to see if my Eircode can *currently* get broadband, which of course it can't.. yet.

    I've also emailed Broadband@DCCAE.gov.ie and my local Broadband Officer, but haven't received a reply.

    Who can I talk to to get myself put on the map??

    Any help much much appreciated!
    Hi spuriosity, 

    I'm sorry to hear this. If you PM me your Eircode, full name and address I'll look into this for you and get clarification on it.  

    Thanks 

    Tracey 


  • Options
    #3
    spuriosity
    Registered Users Posts: 16 ✭spuriosity


    eir: Tracey wrote: »
    spuriosity wrote: »
    The installers are installing my neighbours' houses, but are unaware of my house as my eircode not marked on the rollout map.

    I have shown them my house and am within 200m of the distribution point, but they're unable to hook up my house without me being on the map.


    I've called sales & support depts in Eir, but all they can do is check to see if my Eircode can *currently* get broadband, which of course it can't.. yet.

    I've also emailed Broadband@DCCAE.gov.ie and my local Broadband Officer, but haven't received a reply.

    Who can I talk to to get myself put on the map??

    Any help much much appreciated!
    Hi spuriosity, 

    I'm sorry to hear this. If you PM me your Eircode, full name and address I'll look into this for you and get clarification on it.  

    Thanks 

    Tracey 
    PM'd, thanks Tracey


  • Options
    #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Thanks a million,

    Tracey will get back to you as soon as possible.

    Sarah


  • Options
    #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    spuriosity wrote: »
    eir: Tracey wrote: »
    spuriosity wrote: »
    The installers are installing my neighbours' houses, but are unaware of my house as my eircode not marked on the rollout map.

    I have shown them my house and am within 200m of the distribution point, but they're unable to hook up my house without me being on the map.


    I've called sales & support depts in Eir, but all they can do is check to see if my Eircode can *currently* get broadband, which of course it can't.. yet.

    I've also emailed Broadband@DCCAE.gov.ie and my local Broadband Officer, but haven't received a reply.

    Who can I talk to to get myself put on the map??

    Any help much much appreciated!
    Hi spuriosity, 

    I'm sorry to hear this. If you PM me your Eircode, full name and address I'll look into this for you and get clarification on it.  

    Thanks 

    Tracey 
    PM'd, thanks Tracey
    Perfect, thanks. 

    I've responded to you there now. 

    Thanks 

    Tracey 


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