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Top up offer expiring after 2 weeks instead of 4

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  • 21-09-2018 3:53pm
    #1
    Pininfarina
    Registered Users Posts: 90 ✭✭


    I am signed up for Pre-Pay eir Mobile Simplicity Unlimited Calls & Texts (€20 top up every 4 weeks giving unlimited calls & texts).

    This has been working fine up until the past 4 weeks, but I am now finding that the offer is expiring after approx 2 weeks. For example, I topped up with €20 on 24th August, only to find the offer had expired on 10th September. Topped up with another €20 on 10th September, only to find the offer had expired yesterday.


    Can someone explain what is happening here?


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Pininfarina wrote: »
    I am signed up for Pre-Pay eir Mobile Simplicity Unlimited Calls & Texts (€20 top up every 4 weeks giving unlimited calls & texts).

    This has been working fine up until the past 4 weeks, but I am now finding that the offer is expiring after approx 2 weeks. For example, I topped up with €20 on 24th August, only to find the offer had expired on 10th September. Topped up with another €20 on 10th September, only to find the offer had expired yesterday.


    Can someone explain what is happening here?
    Hi Pininfarina, 

    Can you advise when you say the offer expires you mean you can't make calls or send texts or is it just your data that is affected? 

    With our Simplicity plans if you use up all your data before the 28 days if will then start using up any credit you have left over.   

    Thanks 

    Tracey 


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