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Constant broadband drops since I got Eir installed...
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28-09-2018 12:23pm#1Can I please get a manager or someone senior from the networks team to call me please?
I've have Eir broadband installed about 4 months at this stage and the broadband connection is dropping a number of times a day. Have had at least 6 calls with Eir support, chats with the online chat and 3 engineers have been out including 1 today. He said it was fixed and left and the line dropped shortly after he was gone.
This is seriously effecting my business at this stage, I need this fixed urgently or I will have to cancel the contract.0
Comments
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Hi Ush1,
If you could PM me with your account details I will investigate this for you.
Thanks,
Sarah0 -
This issue is still ongoing after having an engineer call out multiple times. No faith in Eir whatsoever. Can any users here shed any light on what the issue may be please? This is what is shown in the logs when it drops off:
2018-10-15 11:28:51
User Level
Notice
CWMP:Cwmp post inform success.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: set actions.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: get actions.
2018-10-15 11:28:51
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2018-10-15 11:28:49
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: parameter change.
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: event: 4 VALUE CHANGE.
2018-10-15 11:28:22
System
Notice
WAN connection VDSL WAN-1:IPv6 connected.
2018-10-15 11:28:40
System
Notice
WAN connection VDSL WAN-1:IPv4 connected.
2018-10-15 11:28:34
System
Notice
DSL connection is activated.
2018-10-15 11:27:32
User Level
Notice
User admin login from 192.168.1.7 successfully.
2018-10-15 11:25:17
System
Notice
WAN connection VDSL WAN-1:IPv6 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
WAN connection VDSL WAN-1:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
DSL connection is deactivated.
2018-10-15 11:20:21
User Level
Notice
Action GetGenericPortMappingEntry execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:402.
2018-10-15 11:20:21
User Level
Notice
Action DeletePortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action AddPortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
0 -
Hi there Ush1This issue is still ongoing after having an engineer call out multiple times. No faith in Eir whatsoever. Can any users here shed any light on what the issue may be please? This is what is shown in the logs when it drops off:
2018-10-15 11:28:51
User Level
Notice
CWMP:Cwmp post inform success.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: set actions.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: get actions.
2018-10-15 11:28:51
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2018-10-15 11:28:49
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: parameter change.
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: event: 4 VALUE CHANGE.
2018-10-15 11:28:22
System
Notice
WAN connection VDSL WAN-1:IPv6 connected.
2018-10-15 11:28:40
System
Notice
WAN connection VDSL WAN-1:IPv4 connected.
2018-10-15 11:28:34
System
Notice
DSL connection is activated.
2018-10-15 11:27:32
User Level
Notice
User admin login from 192.168.1.7 successfully.
2018-10-15 11:25:17
System
Notice
WAN connection VDSL WAN-1:IPv6 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
WAN connection VDSL WAN-1:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
DSL connection is deactivated.
2018-10-15 11:20:21
User Level
Notice
Action GetGenericPortMappingEntry execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:402.
2018-10-15 11:20:21
User Level
Notice
Action DeletePortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action AddPortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
So sorry to hear that you're still having issues. Have you tried getting in touch with the Technical Support Team directly at 1890260260 regarding this?
Please let me know and I will see what I can do for you from here
-Kyle0 -
Hi,
Hi there Ush1This issue is still ongoing after having an engineer call out multiple times. No faith in Eir whatsoever. Can any users here shed any light on what the issue may be please? This is what is shown in the logs when it drops off:
2018-10-15 11:28:51
User Level
Notice
CWMP:Cwmp post inform success.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: set actions.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: get actions.
2018-10-15 11:28:51
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2018-10-15 11:28:49
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: parameter change.
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: event: 4 VALUE CHANGE.
2018-10-15 11:28:22
System
Notice
WAN connection VDSL WAN-1:IPv6 connected.
2018-10-15 11:28:40
System
Notice
WAN connection VDSL WAN-1:IPv4 connected.
2018-10-15 11:28:34
System
Notice
DSL connection is activated.
2018-10-15 11:27:32
User Level
Notice
User admin login from 192.168.1.7 successfully.
2018-10-15 11:25:17
System
Notice
WAN connection VDSL WAN-1:IPv6 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
WAN connection VDSL WAN-1:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
DSL connection is deactivated.
2018-10-15 11:20:21
User Level
Notice
Action GetGenericPortMappingEntry execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:402.
2018-10-15 11:20:21
User Level
Notice
Action DeletePortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action AddPortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
So sorry to hear that you're still having issues. Have you tried getting in touch with the Technical Support Team directly at 1890260260 regarding this?
Please let me know and I will see what I can do for you from here
-Kyle
Yes I have. I have had an engineer out to the house a few times and he just seemed to want to get out as quick as possible. Can an engineer please be sent again and follow up with me until I have confirmed it is fixed.
I texted your unresolved sms also and don't hear anything back from anyone? Same as when I log a fault through myeir. Completely pointless and frustrating.0 -
Hi there Ush1
Hi,
Hi there Ush1This issue is still ongoing after having an engineer call out multiple times. No faith in Eir whatsoever. Can any users here shed any light on what the issue may be please? This is what is shown in the logs when it drops off:
2018-10-15 11:28:51
User Level
Notice
CWMP:Cwmp post inform success.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: set actions.
2018-10-15 11:28:51
User Level
Notice
CWMP Inform message: get actions.
2018-10-15 11:28:51
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2018-10-15 11:28:49
User Level
Notice
User ACS(86.43.56.195) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: parameter change.
2018-10-15 11:28:43
User Level
Notice
CWMP inform message: event: 4 VALUE CHANGE.
2018-10-15 11:28:22
System
Notice
WAN connection VDSL WAN-1:IPv6 connected.
2018-10-15 11:28:40
System
Notice
WAN connection VDSL WAN-1:IPv4 connected.
2018-10-15 11:28:34
System
Notice
DSL connection is activated.
2018-10-15 11:27:32
User Level
Notice
User admin login from 192.168.1.7 successfully.
2018-10-15 11:25:17
System
Notice
WAN connection VDSL WAN-1:IPv6 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
WAN connection VDSL WAN-1:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-10-15 11:25:15
System
Notice
DSL connection is deactivated.
2018-10-15 11:20:21
User Level
Notice
Action GetGenericPortMappingEntry execute by UPNP/TR064(192.168.1.8) Fail, Errorcode:402.
2018-10-15 11:20:21
User Level
Notice
Action DeletePortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:21
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action AddPortMapping execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetExternalIPAddress execute by UPNP/TR064() Success.
2018-10-15 11:20:10
User Level
Notice
Action GetStatusInfo execute by UPNP/TR064() Success.
So sorry to hear that you're still having issues. Have you tried getting in touch with the Technical Support Team directly at 1890260260 regarding this?
Please let me know and I will see what I can do for you from here
-Kyle
Yes I have. I have had an engineer out to the house a few times and he just seemed to want to get out as quick as possible. Can an engineer please be sent again and follow up with me until I have confirmed it is fixed.
I texted your unresolved sms also and don't hear anything back from anyone? Same as when I log a fault through myeir. Completely pointless and frustrating.
Would you mind just sending me your account number, full registered address, email & DOB via PM? If you have any reference numbers for faults that were logged, you can include them also.
-Kyle0 -
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I hear ya!
I have the same issue. My error logs look something like the below.
2018-12-04 21:10:05
System
Notice
WAN connection VDSL WAN-1:IPv6 connected.
2018-12-04 21:09:59
System
Notice
WAN connection VDSL WAN-1:IPv4 connected.
2018-12-04 21:09:53
System
Notice
DSL connection is activated.
2018-12-04 21:08:12
System
Notice
WAN connection VDSL WAN-1:IPv6 disconnected.(ERROR_NO_CARRIER)
2018-12-04 21:08:10
System
Notice
WAN connection VDSL WAN-1:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-04 21:08:10
System
Notice
DSL connection is deactivated.
Issue has been ongoing for a few months, despite repeated calls and online chats with the support folks.
(As I type I have been on hold for 35 mins waiting for support - that either says they are hoping I will hang up, or the service is so bad that they are having lots of issues)
I can have periods of great service, then for no reason it happens.
It only really got worse since the DNS outage a few months ago. To test that I changed the DNS settings on the router to OpenDNS and Google but that didn't work. Even tried changing the channels and even set them to Auto but nothing has worked.
I am on fibre and so should be getting close to 100Mbps. Instead, I average 25Mbps - today it was as low as 8 or 9.
Today alone I have had 25 drops since this morning - I have had to start saving the logs from the router it is happening so often. Most recent guidance I was given was to disconnect my phone line and see if that worked - it didn't.
I hope the next step is to get the engineer out. I have asked previously about an engineer, but agents keep saying that they can see nothing wrong with the line. My concern is that when an engineer does come out, my broadband is behaving itself
C'mon Eir, please help me!!0 -
[font=Arial, sans-serif] [/font]mallandriath wrote: »I hear ya!
I have the same issue. My error logs look something like the below.
2018-12-04 21:10:05
System
Notice
WAN connection VDSL WAN-1:IPv6 connected.
2018-12-04 21:09:59
System
Notice
WAN connection VDSL WAN-1:IPv4 connected.
2018-12-04 21:09:53
System
Notice
DSL connection is activated.
2018-12-04 21:08:12
System
Notice
WAN connection VDSL WAN-1:IPv6 disconnected.(ERROR_NO_CARRIER)
2018-12-04 21:08:10
System
Notice
WAN connection VDSL WAN-1:IPv4 disconnected.(ERROR_NO_CARRIER)
2018-12-04 21:08:10
System
Notice
DSL connection is deactivated.
Issue has been ongoing for a few months, despite repeated calls and online chats with the support folks.
(As I type I have been on hold for 35 mins waiting for support - that either says they are hoping I will hang up, or the service is so bad that they are having lots of issues)
I can have periods of great service, then for no reason it happens.
It only really got worse since the DNS outage a few months ago. To test that I changed the DNS settings on the router to OpenDNS and Google but that didn't work. Even tried changing the channels and even set them to Auto but nothing has worked.
I am on fibre and so should be getting close to 100Mbps. Instead, I average 25Mbps - today it was as low as 8 or 9.
Today alone I have had 25 drops since this morning - I have had to start saving the logs from the router it is happening so often. Most recent guidance I was given was to disconnect my phone line and see if that worked - it didn't.
I hope the next step is to get the engineer out. I have asked previously about an engineer, but agents keep saying that they can see nothing wrong with the line. My concern is that when an engineer does come out, my broadband is behaving itself
C'mon Eir, please help me!!
[font=Verdana, sans-serif]Hi mallandriath.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm sorry to hear that you are having issues with your fibre connection.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]The quickest way to get your issue resolved would be to call our technical support team on - 1890 260 260.[/font]
[font=Verdana, sans-serif]I do understand that the waiting times can be time-consuming, as we are experiencing a large volume of calls.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Alternatively, you can log a fault here and a member of our fault team will get back to you regarding your broadband connection.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]You can also use [/font][font=Verdana, sans-serif]your "my eir" account to[/font] log[font=Verdana, sans-serif] a fault.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Ahren[/font]
[font=Verdana, sans-serif] [/font]0
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