Help with porting

somebody_else

Hi Eir

HELP !

I ported from tesco mobile on Wednesday and almost all works.
I have internet etc 

but...

No one can call me !!

I have three phones with eir now and we can call each other but if you try to call from any other network my number is unreachable - the same with text messages.

Since is Sunday today no one on tech support !! was able to help me.

I will PM you with this as 2morrow will be at work whole day and have no coverage there.

Also I would like to complain that shop in Bray at Castle Street supposed to be open till 6pm Sunday and it was already closed before 5pm today !


Tom 

eir: Tracey

somebody_else wrote: »

Hi Eir

HELP !

I ported from tesco mobile on Wednesday and almost all works.
I have internet etc 

but...

No one can call me !!

I have three phones with eir now and we can call each other but if you try to call from any other network my number is unreachable - the same with text messages.

Since is Sunday today no one on tech support !! was able to help me.

I will PM you with this as 2morrow will be at work whole day and have no coverage there.

Also I would like to complain that shop in Bray at Castle Street supposed to be open till 6pm Sunday and it was already closed before 5pm today !


Tom 

Hi somebody_else, 

I'm really sorry to hear about the issues you are having with your mobile service, I understand this is frustrating. 

I'm afraid I have not received a PM from yourself, can you send this back onto me again and I'll have a look into this for you. 

Thanks

Tracey 

somebody_else

eir: Tracey wrote: »

somebody_else wrote: »

Hi Eir

HELP !

I ported from tesco mobile on Wednesday and almost all works.
I have internet etc 

but...

No one can call me !!

I have three phones with eir now and we can call each other but if you try to call from any other network my number is unreachable - the same with text messages.

Since is Sunday today no one on tech support !! was able to help me.

I will PM you with this as 2morrow will be at work whole day and have no coverage there.

Also I would like to complain that shop in Bray at Castle Street supposed to be open till 6pm Sunday and it was already closed before 5pm today !


Tom 

Hi somebody_else, 

I'm really sorry to hear about the issues you are having with your mobile service, I understand this is frustrating. 

I'm afraid I have not received a PM from yourself, can you send this back onto me again and I'll have a look into this for you. 

Thanks

Tracey 

pm sent

eir: Tracey

somebody_else wrote: »

eir: Tracey wrote: »

somebody_else wrote: »

Hi Eir

HELP !

I ported from tesco mobile on Wednesday and almost all works.
I have internet etc 

but...

No one can call me !!

I have three phones with eir now and we can call each other but if you try to call from any other network my number is unreachable - the same with text messages.

Since is Sunday today no one on tech support !! was able to help me.

I will PM you with this as 2morrow will be at work whole day and have no coverage there.

Also I would like to complain that shop in Bray at Castle Street supposed to be open till 6pm Sunday and it was already closed before 5pm today !


Tom 

Hi somebody_else, 

I'm really sorry to hear about the issues you are having with your mobile service, I understand this is frustrating. 

I'm afraid I have not received a PM from yourself, can you send this back onto me again and I'll have a look into this for you. 

Thanks

Tracey 

pm sent

Perfect, thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

somebody_else

eir: Tracey wrote: »

Perfect, thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

PM sent

Tom

eir: Tracey

somebody_else wrote: »

eir: Tracey wrote: »

Perfect, thanks. 

I've responded to your PM there now. 

Thanks 

Tracey 

PM sent

Tom

Thanks. I'll get back to you soon. 

Thanks 

Tracey 

somebody_else

hello 
anybody there ?

bigfathorse

Myself and my wife also switched over from Three on Tuesday and we have the exact same issue. 
it really is an urgent issue, i need this resolved now
bank is trying to text me and as a result i cant make any payments
this is really stressing me out

Tracy i will PM you my details

somebody_else

I went to eir store and found out that porting was half done.
It is stuck in a middle and manager of the store tried to swap sim cards but due to fact that porting isn't done he couldn't.

At least he got answer I couldn't get here or when calling support, they been asking for dates and times of missed calls etc.

Still not resolved thought.

Tom

somebody_else

to eir: Reps
you guys are very unhelpful bunch 

eir: Tracey

somebody_else wrote: »

to eir: Reps
you guys are very unhelpful bunch 

Hi somebody_else, 

Apologies for the delay in getting back to you. 

I'm sorry to hear this is still not resolved. I've responded to your PM there now. 

Thanks 

Tracey 

eir: Tracey

bigfathorse wrote: »

Myself and my wife also switched over from Three on Tuesday and we have the exact same issue. 
it really is an urgent issue, i need this resolved now
bank is trying to text me and as a result i cant make any payments
this is really stressing me out

Tracy i will PM you my details

Hi bigfathorse, 

Thanks for your PM, I've responded to you there now. 

Thanks 

Tracey 

somebody_else

eir: Tracey wrote: »

Hi somebody_else, 

Apologies for the delay in getting back to you. 

I'm sorry to hear this is still not resolved. I've responded to your PM there now. 

Thanks 

Tracey 

Tracey

It doesn't matter who, when tried to call me.
Problem is that porting is stuck in a middle. Manager from eir shop in Bray can see that porting shows completed but in progress in the same time. He called tech support who confirm that porting isn't done.

I tried to explain that before to tech support but no one listen.

Tom

eir: Tracey

somebody_else wrote: »

eir: Tracey wrote: »

Hi somebody_else, 

Apologies for the delay in getting back to you. 

I'm sorry to hear this is still not resolved. I've responded to your PM there now. 

Thanks 

Tracey 

Tracey

It doesn't matter who, when tried to call me.
Problem is that porting is stuck in a middle. Manager from eir shop in Bray can see that porting shows completed but in progress in the same time. He called tech support who confirm that porting isn't done.

I tried to explain that before to tech support but no one listen.

Tom

I'm afraid this information is required for the mobile support team to investigate this. 

As soon as I hear back from them, I'll contact you straight away.  

Thanks 

Tracey 

somebody_else

it is not mobile issue 

it is issue with porting !

I can't port back to tesco mobile or any other provider as system shows as poring in progress !!

someone need to push it thru

Tom

somebody_else

Tracey

ONCE AGAIN 
IT IS NOT MOBILE ISSUE SO MOBILE TEAM CAN'T HELP ME HERE.

IT IS ISSUE WITH PORTING !
PORTING IS STUCK IN in progress FOR ALMOST TWO WEEKS 

Tom

eir: Tracey

somebody_else wrote: »

Tracey

ONCE AGAIN 
IT IS NOT MOBILE ISSUE SO MOBILE TEAM CAN'T HELP ME HERE.

IT IS ISSUE WITH PORTING !
PORTING IS STUCK IN in progress FOR ALMOST TWO WEEKS 

Tom

I complelty understand your frustration here Tom. 

Our mobile support team deal with the porting issues on mobiles. I've responded to your PM also.

Thanks 

Tracey 

somebody_else

I called customer service and despite disconnecting on me couple of times I got info that fault is with Tesco and I should call Tesco myself.

Really ?

This number isn't with Tesco anymore !
it shows eir on the phone !

How come I should chase porting issue myself !
Tom

eir: Tracey

somebody_else wrote: »

I called customer service and despite disconnecting on me couple of times I got info that fault is with Tesco and I should call Tesco myself.

Really ?

This number isn't with Tesco anymore !
it shows eir on the phone !

How come I should chase porting issue myself !
Tom

Our mobile team are currently working on this and have been in contact with the other provider on your behalf.

You do not need to contact them yourself, apologies for the confusion here. 

I'll contact you back as soon as I have an update on this. 

Thanks 

Tracey