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Pay as you go Mobile SIM not working

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  • 02-10-2018 5:31pm
    #1
    scunermac
    Registered Users Posts: 136 ✭✭


    My mobile sim seems to be de-activated for some reason even though I have plenty of credit. No signal received on it now at all.


    The sim doesn't get used that much but was last used about 2 months ago, so it should not have been de-activated.

    How do I go about sorting this out?

    It is pre-pay, and I tried the chat online, but no success as they only seem to deal with fixed lines.

    Any help greatly appreciated guys.


Comments

  • Options
    #2
    CantGetNoSleep
    Registered Users Posts: 7,252 ✭✭✭CantGetNoSleep


    scunermac wrote: »
    My mobile sim seems to be de-activated for some reason even though I have plenty of credit. No signal received on it now at all.


    The sim doesn't get used that much but was last used about 2 months ago, so it should not have been de-activated.

    How do I go about sorting this out?

    It is pre-pay, and I tried the chat online, but no success as they only seem to deal with fixed lines.

    Any help greatly appreciated guys.

    When did you last top up? They might have disconnected you


  • Options
    #3
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    scunermac wrote: »
    My mobile sim seems to be de-activated for some reason even though I have plenty of credit. No signal received on it now at all.


    The sim doesn't get used that much but was last used about 2 months ago, so it should not have been de-activated.

    How do I go about sorting this out?

    It is pre-pay, and I tried the chat online, but no success as they only seem to deal with fixed lines.

    Any help greatly appreciated guys.
    Hi scunermac,

    If you could PM me with the mobile and PIN number I'll look into this for you.

    Thanks,

    Sarah


  • Options
    #4
    scunermac
    Registered Users Posts: 136 ✭✭scunermac


    eir: Sarah wrote: »
    Hi scunermac,

    If you could PM me with the mobile and PIN number I'll look into this for you.

    Thanks,

    Sarah

    Hi Sarah,
    Thanks for following up but I got this sorted in the end.
    Cheers


  • Options
    #5
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    No worries,

    Good to hear :)

    Sarah


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