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Pre-Pay Top Up Not Registered -ex-meteor

jonski · 2018-10-04 19:27:24

Hi, I topped up on the 25th Sept with €20 to my prepay mobile . I checked my usage stats and I haven't used the €20 but I seem to be out of credit . My Usage in the last 30 days is only €15 so I'm thinking there is an issue with the actual top up . My plan - Pre-Pay eir Mobile Simplicity My Current Offer - Free eir mobile…

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04-10-2018 8:27pm

#1

jonski

Registered Users Posts: 6,393 ✭✭✭

Join Date: August 2002

Posts: 5843

Hi, I topped up on the 25th Sept with €20 to my prepay mobile . I checked my usage stats and I haven't used the €20 but I seem to be out of credit . My Usage in the last 30 days is only €15 so I'm thinking there is an issue with the actual top up .

My plan - Pre-Pay eir Mobile Simplicity

My Current Offer - Free eir mobile Calls, Any Network Texts & 250MB Data - offer active .

Any help ? , I was onto web chat and they were going to transfer my to someone else but the chat was ended

John

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#2 05-10-2018 8:18am
eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi John,

If you could PM me with your mpbile and PIN number I'll look into this.

Thanks,

Sarah

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