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Eir Broadband stops working multiple times a day everyday

tustin316 · 2018-10-04 20:46:14

I have had eir broadband for the past couple of months and had to speak to multiple people promising a resolution for the constant outages I experience. Honestly, at this point, I am just paying money a service that never works. Someone save me, please!!!!

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04-10-2018 9:46pm

#1

tustin316

Registered Users Posts: 1 ✭

Join Date: October 2018

Posts: 0

I have had eir broadband for the past couple of months and had to speak to multiple people promising a resolution for the constant outages I experience. Honestly, at this point, I am just paying money a service that never works. Someone save me, please!!!!

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#2 05-10-2018 8:21am
eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

Hi tustin316,

Sorry to hear you've been experiencing difficulty. In this instance I would recommend contacting our Technical support team directly on 1890 260 260 and they will be able to troubleshoot this in order to get a resolution.

Thanks,

Sarah

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#3 05-10-2018 10:56am
chrislad

Registered Users Posts: 8,324 ✭✭✭

Join Date: September 2005

Posts: 8147

Getting the exact same problem - no one answers the chat, spend 25 mins on hold last night waiting to be put through to someone, drops were once every 3-4 days, now getting 1 every 1-2 hours. Impossible to use the service reliably at the moment.

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