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'This number is no longer active' when trying to login to my eir

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  • 05-10-2018 9:18am
    #1
    bartus_s
    Registered Users Posts: 2 ✭


    Hi, 

    I requested 30day rolling plan change from old Meteor SIM Only Lite to Eir Mobile Connect and address change yesterday over a web chat service and today I am not able to log into my eir online account -  'This number is no longer active' message is displayed on the dashboard...

    Can you please sort this out for me?

    Thanks,
    Bart


Comments

  • Options
    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi Bart,

    When you changed you would have moved on to our new system.

    Can you try registering for my eir as a new customer with your new account number and let me know of that works.

    Thanks,

    Sarah


  • Options
    #3
    bartus_s
    Registered Users Posts: 2 ✭bartus_s


    eir: Sarah wrote: »
    Hi Bart,

    When you changed you would have moved on to our new system.

    Can you try registering for my eir as a new customer with your new account number and let me know of that works.

    Thanks,

    Sarah
    Hi Sarah,

    After registering as a new customer I am still seeing the same message... This number is no longer active...


    EDIT: OK, I can log in now... I had to remove my mobile number from my old account and register again as a new customer.

    Can you change my address as it's still showing my old one on My profile page?


  • Options
    #4
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    If you could PM me with your account details and conform the old and new address I will assist you with this.

    Thanks,

    Sarah


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