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No sign of my October bil

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  • 06-10-2018 7:24pm
    #1
    Rockin
    Registered Users Posts: 495 ✭✭


    Got an email my bill had issued - no sign 6 days later

    Live chat are of no help.

    Any idea why it takes so long to issue ?  What is going on with myeir?


Comments

  • Options
    #2
    paulieeye
    Registered Users Posts: 896 ✭✭✭paulieeye


    Rockin wrote: »
    Got an email my bill had issued - no sign 6 days later

    Live chat are of no help.

    Any idea why it takes so long to issue ?  What is going on with myeir?
    I have the same issue, bill issued Sept 19th, email said it is viewable on myeir, it is not. Myeir says that my first bill will be issued in Oct 19th!

    Contacted eir chat support, they said they would send out a bill, they did not.

    There are some serious technology problems, communication problems, and support problems in this company.


  • Options
    #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Rockin wrote: »
    Got an email my bill had issued - no sign 6 days later

    Live chat are of no help.

    Any idea why it takes so long to issue ?  What is going on with myeir?
    Hi Rockin, 

    I'm sorry to hear this. 

    If you PM me your account number, full name on the account, email address and date of birth I can arrange this for you. 

    Thanks 

    Tracey 


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    paulieeye wrote: »
    Rockin wrote: »
    Got an email my bill had issued - no sign 6 days later

    Live chat are of no help.

    Any idea why it takes so long to issue ?  What is going on with myeir?
    I have the same issue, bill issued Sept 19th, email said it is viewable on myeir, it is not. Myeir says that my first bill will be issued in Oct 19th!

    Contacted eir chat support, they said they would send out a bill, they did not.

    There are some serious technology problems, communication problems, and support problems in this company.
    Hi paulieeye, 

    I've responded to you on your other thread there now. 

    Thanks

    Tracey 


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