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Insane installation lead time

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  • 08-10-2018 5:57pm
    #1
    Gorman700
    Registered Users Posts: 263 ✭✭


    Hi, I am attempting to become an Eir customer but it seems to be a problem!!!

    I have arranged installation with the sales team, an engineer called only to tell us the relevant cables hadn't been run from the road into the house (Eir boxes located on the side of the house and all phone hardware installed in the house).

    The "follow up" appointment we've been given "it could be next week, it could be mid November".

    How is this any form of customer service??


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Gorman700 wrote: »
    Hi, I am attempting to become an Eir customer but it seems to be a problem!!!

    I have arranged installation with the sales team, an engineer called only to tell us the relevant cables hadn't been run from the road into the house (Eir boxes located on the side of the house and all phone hardware installed in the house).

    The "follow up" appointment we've been given "it could be next week, it could be mid November".

    How is this any form of customer service??
    Hi Gorman700, 

    I'm sorry to hear of the issues you are having with your order. 

    If you PM me your account number, full name on the account, email address and date of birth and I'll clarify this for you. 

    Thanks 

    Tracey 


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