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Eir customer service

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  • 08-10-2018 6:55pm
    #1
    Zico !
    Registered Users Posts: 959 ✭✭✭


    Just wondering as an ex meteor customer did Eir shut down meteors customer service and move it abroad because im finding their  tallk to eir on line service appalling -lenghtly waiting times and rubbish operators


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    #2
    yrreg0850
    Registered Users Posts: 531 ✭✭✭yrreg0850


    You are not alone , from the posts here you can see Eir have no customer service or, online chat or, even so far today no responses to this web page for any customer either Eir or meteor.

    I was asked last thurs to submit information re my problem via PM--still waiting for a reply not to mind a problem solved.

    My wife spent 89 mins today waiting for customer care.
    When she eventually got through, she was advised she needed "Technical Services" but, she would be #39 in the queue--no luck gave up .
    We are now in the process of moving 3 mobles accounts and 2 landline and BB accounts.


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    #3
    paddyjoe183
    Registered Users Posts: 483 ✭✭paddyjoe183


    They are the worst customer care ever! You ring them up and they tell you to go onto the webchat.

    Then you go onto the webchat and they take ages asking what the problem is after asking all the security questions, then tell you to ring the customer care team as they dont know why you bill isnt right!

    Overcharged again by eir.... STAY AWAY FROM EIR!


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    #4
    EdgeCase
    Closed Accounts Posts: 2,471 ✭✭✭EdgeCase


    They’re moving their customer care back in-house but the mess is unbelievable. I spent several hours on hold trying to get something changed around a couple of weeks ago.

    They’re technically fine as long as you absolutely never need to speak to them.


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    #5
    paddyjoe183
    Registered Users Posts: 483 ✭✭paddyjoe183


    The minute my contract is up i'm moving. Never had a problem with virgin media. Yes you pay more but way better customer service!


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    #6
    Dcully
    Moderators, Computer Games Moderators Posts: 14,711 Mod ✭✭✭✭Dcully


    EdgeCase wrote: »
    They’re moving their customer care back in-house but the mess is unbelievable. I spent several hours on hold trying to get something changed around a couple of weeks ago.

    They’re technically fine as long as you absolutely never need to speak to them.

    I would disagree about them being technically fine.
    Last year while doing so called upgrade to our cabinet that never gave any trouble for those of us on thst cab they totally screwed it up and the whole area has no connection for over 2 weeks. Day after day with eir and kn guys working on it still took o we 2 weeks to fix something that hardly needed fixing.Shocking all round from eir.


    My contract is up but I really don't know who to go with.I hear horror stories with both sky and Vodafone too.


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    #7
    oppiuy
    Registered Users Posts: 930 ✭✭✭oppiuy


    EdgeCase wrote: »
    They’re moving their customer care back in-house but the mess is unbelievable. I spent several hours on hold trying to get something changed around a couple of weeks ago.

    They’re technically fine as long as you absolutely never need to speak to them.

    That's a stunt to make long term staff redundant.. if you read the threads all the issues mainly link back to eirs policies.. unless they are changing those it doesn't matter what they call the cull..


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