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Electric Ireland arrears on prepay gas

  • 09-10-2018 3:33pm
    #1
    Kaleb2015
    Registered Users Posts: 83 ✭✭


    Hi, I moved house in June and electric Ireland are hounding me for €220 for the gas ever since. I was on prepay, I would run out every so often but I would just turn off the gas and always topped up. I very rarely used the €5 emergency. I’m just wondering how they figure I owe them anything when I was on prepay for the gas and it had €10 euro on it when I left. I did notice last year that there was a bill on my account online with a large amount so I contacted them. They said then that it was just an estimate of what would be used on average and it’s just generated if I needed it for anything. So I’m wondering if this is what the €220 is now and them thinking it’s owed or what is going on because I’m getting no answers from them.


Comments

  • #2
    emeldc
    Registered Users, Registered Users 2 Posts: 2,597 ✭✭✭emeldc


    What do you mean 'a bill on your online account'. You're on prepay.


  • #3
    Kaleb2015
    Registered Users Posts: 83 ✭✭Kaleb2015


    emeldc wrote: »
    What do you mean 'a bill on your online account'. You're on prepay.

    I had an account online for my electricity which was direct debit and the gas was on it.


  • #4
    emeldc
    Registered Users, Registered Users 2 Posts: 2,597 ✭✭✭emeldc


    Kaleb2015 wrote: »
    I had an account online for my electricity which was direct debit and the gas was on it.
    So was the electricity on bill-pay and the gas prepay. It sounds like it’s for the electricity. You can’t run up a bill on prepay. That’s the idea of it.


  • #5
    Kaleb2015
    Registered Users Posts: 83 ✭✭Kaleb2015


    emeldc wrote: »
    So was the electricity on bill-pay and the gas prepay. It sounds like it’s for the electricity. You can’t run up a bill on prepay. That’s the idea of it.

    The electricity I had on bill pay but its definitely not for that.

    That's what I say to them every time they ring about the gas but still I keep getting the calls looking for the money. That's the reason I stayed on the prepay for the gas. I didn't want any unexpected bills.


  • #6
    emeldc
    Registered Users, Registered Users 2 Posts: 2,597 ✭✭✭emeldc


    You need to get a proper explanation off them. Ask for it in writing. It will make someone look at the account properly. Or ask over on the electric Ireland forum. They’ll look at it for you.


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  • #7
    Kaleb2015
    Registered Users Posts: 83 ✭✭Kaleb2015


    Got a solicitors letter in the door demanding the money. I called electric Ireland and they said they will check into it and get back to me in 5-10 working days. Last thing I need is this crap looking for money I don’t owe and me on prepay.


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