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  • 12-10-2018 2:49pm
    #1
    Tinkerbell4484
    Registered Users Posts: 596 ✭✭✭


    Hi, I think since mid September we have been unable to make calls on our phone line, I have contacted eir several times by phone and their chat service but the problem is never rectified. My speedfor my efiber is always below 5mb and more often then not below 1mb
    Our phone while we have a dial tone when we make the call it always drops before it will even ring.
    When I phone eir, enter my account number, and then it asks for my phone number, the phone number is never recognised and the call gets cut.
    At this stage I’m just fed up.


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tinkerbell4484 wrote: »
    Hi, I think since mid September we have been unable to make calls on our phone line, I have contacted eir several times by phone and their chat service but the problem is never rectified. My speedfor my efiber is always below 5mb and more often then not below 1mb
    Our phone while we have a dial tone when we make the call it always drops before it will even ring.
    When I phone eir, enter my account number, and then it asks for my phone number, the phone number is never recognised and the call gets cut.
    At this stage I’m just fed up.
    Hi Tinkerbell4484, 

    I'm sorry to hear about the ongoing issues you are having with ourselves. 

    If you PM me your account number, full name on the account, date of birth and email address I'll check this for you. 

    Thanks 

    Tracey 


  • Options
    #3
    Tinkerbell4484
    Registered Users Posts: 596 ✭✭✭Tinkerbell4484


    eir: Tracey wrote: »
    Hi Tinkerbell4484, 

    I'm sorry to hear about the ongoing issues you are having with ourselves. 

    If you PM me your account number, full name on the account, date of birth and email address I'll check this for you. 

    Thanks 

    Tracey 


    Pm sent


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Tinkerbell4484 wrote: »
    eir: Tracey wrote: »
    Hi Tinkerbell4484, 

    I'm sorry to hear about the ongoing issues you are having with ourselves. 

    If you PM me your account number, full name on the account, date of birth and email address I'll check this for you. 

    Thanks 

    Tracey 


    Pm sent
    Great, thanks. 

    I've responded to your PM. 

    Thanks 

    Tracey 


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