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Returns on baby items

  • 13-10-2018 2:51pm
    #1
    Jack burton
    Registered Users, Registered Users 2 Posts: 5,790 ✭✭✭


    Hey lads, just wanted to run something past ye and see before I go into a shop and possibly lose it!

    I bought a baby bottle kit the other day but turns out I don't actually need it. I went in to return it today, unused and unopened, I was told that the return couldn't be processed because the manager was gone away. I'm not a total asshole so I said ok.

    The girl then told me that they mightant give me a refund due to "hygiene issues" and might then only give me a voucher.

    I'm fairly sure this is a load of crap, as far as I know hygiene non return items are things like earrings, and I wasn't told when purchasing it that there would be no returns.

    I am entitled to a full refund right?


Comments

  • #2
    Springfields
    Registered Users Posts: 258 ✭✭Springfields


    <SNIP>

    You will have to check the terms and conditions of return on the receipt. Some stores will take back things for a refund with valid receipt within a certain amount of days. Some Won't ..it may fall under exceptions as baby formula does but that will be also stated on receipt.
    Legally (as far as I know) you are not automatically entitled to a refund just because you changed your mind.
    Usually the manager can use their discretion for refunds so approach nicely and explain and you might be OK..


  • #3
    antocann
    Registered Users, Registered Users 2 Posts: 1,351 ✭✭✭antocann


    Not entitled to a refund.
    There well within there rights to refuse and lucky if they even offer you a gift voucher


  • #4
    RockDesk
    Registered Users, Registered Users 2 Posts: 293 ✭✭RockDesk


    There's no entitlement unless the item is faulty.

    https://www.ccpc.ie/consumers/shopping/buying-goods/changing-your-mind/


  • #5
    Jack burton
    Registered Users, Registered Users 2 Posts: 5,790 ✭✭✭Jack burton


    Ok, cool thanks lads.

    Some honey it is so when I go back


  • #6
    Sleeper12
    Registered Users, Registered Users 2 Posts: 17,153 ✭✭✭✭Sleeper12


    Jack burton wrote:
    I am entitled to a full refund right?


    You are entitled to nothing believe it or not. In a physical shop they only have to take back faulty goods. Goods with nothing wrong with them they take back off their own bat as a good will gesture. It's totally up to the shop if they give refund, credit or refuse to take back. Tbh if there is a hygiene issue then they shouldn't take it back at all.

    Had you bought online you would have had a 14 day cooling off period & entitled to a full refund


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