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4 weeks with no Internet

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  • 15-10-2018 3:40pm
    #1
    PjayK
    Registered Users Posts: 3 ✭


    Something happened my Eir account that caused my Internet to stop.  When I contacted Eir they said that there was a problem with my account and I need to cancel my existing account and then create a new account.  They still haven't told me a reason why I need to do this.

    Now, today 15th Sept 2018, an engineer called out but only to re-connect my landline.  My fibre to the house is still not working.

    Can someone check on my account and let me know what has happened my account and when will I get Internet access again.  I have been paying for services that I'm not receiving.

    I have been 4 weeks and counting without Internet access!

    I have tried calling every other day over the last 4 weeks and no progress.  I have called 3 times today and every single time the line goes dead whether or not I even talk to someone.


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  • Options
    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    PjayK wrote: »
    Something happened my Eir account that caused my Internet to stop.  When I contacted Eir they said that there was a problem with my account and I need to cancel my existing account and then create a new account.  They still haven't told me a reason why I need to do this.

    Now, today 15th Sept 2018, an engineer called out but only to re-connect my landline.  My fibre to the house is still not working.

    Can someone check on my account and let me know what has happened my account and when will I get Internet access again.  I have been paying for services that I'm not receiving.

    I have been 4 weeks and counting without Internet access!

    I have tried calling every other day over the last 4 weeks and no progress.  I have called 3 times today and every single time the line goes dead whether or not I even talk to someone.
    Hi PjayK, 

    I'm really sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    If you PM me your account number, full name on the account, email address and date of birth and I'll look into this for you. 

    Thanks 

    Tracey 


  • Options
    #3
    PjayK
    Registered Users Posts: 3 ✭PjayK


    PM sent


  • Options
    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    PjayK wrote: »
    PM sent
    Great, thanks. 

    I've responded to you there now. 

    Thanks 

    Tracey 


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