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Please enable eir sport on my account.

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  • 15-10-2018 5:32pm
    #1
    vidapura
    Registered Users Posts: 726 ✭✭✭


    Recently signed up for eir connect on my mobile.
    Was promised eir sport.
    Downloaded app.
    App says my account is not elegible.

    Can you please sort this out ?


Comments

  • Options
    #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    vidapura wrote: »
    Recently signed up for eir connect on my mobile.
    Was promised eir sport.
    Downloaded app.
    App says my account is not elegible.

    Can you please sort this out ?
    Hi there vidapura
    • Did you register on "my eir"?
    • If so, did you register your device on the app?
    • Which coloured app did you download?
    [*]

    -Kyle


  • Options
    #3
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    vidapura wrote: »
    Recently signed up for eir connect on my mobile.
    Was promised eir sport.
    Downloaded app.
    App says my account is not elegible.

    Can you please sort this out ?
    Hi there vidapura
    • Did you register on "my eir"?
    • If so, did you register your device on the app?
    • Which coloured app did you download?
    [*]

    -Kyle


  • Options
    #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    vidapura wrote: »
    Recently signed up for eir connect on my mobile.
    Was promised eir sport.
    Downloaded app.
    App says my account is not elegible.

    Can you please sort this out ?
    Hi there vidapura
    • Did you register on "my eir"?
    • If so, did you register your device on the app?
    • Which coloured app did you download?
    -Kyle


  • Options
    #5
    vidapura
    Registered Users Posts: 726 ✭✭✭vidapura


    eir: Kyle wrote: »
    vidapura wrote: »
    Recently signed up for eir connect on my mobile.
    Was promised eir sport.
    Downloaded app.
    App says my account is not elegible.

    Can you please sort this out ?
    Hi there vidapura
    • Did you register on "my eir"?
    • If so, did you register your device on the app?
    • Which coloured app did you download?

    [*]
    -Kyle


    Hi Kyle,

    I have always been registered to myeir...

    This is the first I've been told about registering a device.
    I don't see anything on the dashboard about it apart from a link to check for elegibility that leads off to a page trying to sell me broadband.

    The icon for the app on my phone is green.

    Thanks
    PJ


  • Options
    #6
    vidapura
    Registered Users Posts: 726 ✭✭✭vidapura


    Ohk.. Just changed to the red app I didn't know existed... and it works.


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  • Options
    #7
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    vidapura wrote: »
    Ohk.. Just changed to the red app I didn't know existed... and it works.
    Glad to hear you got this sorted.

    -Kyle


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