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External HD issue

bombidol2 · 2018-10-16 19:31:56

So I bought an external hdd with the idea to clone my older one on to it as a backup but half way through the process the laptop overheated and shut down. Since then I've been trying to get this new HD up and running. Windows sees it and asks if I want to format it but when I click yes it does nothing until I unplug the…

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16-10-2018 8:31pm

#1

bombidol2

Registered Users Posts: 5 ✭

Join Date: March 2018

Posts: 4

So I bought an external hdd with the idea to clone my older one on to it as a backup but half way through the process the laptop overheated and shut down. Since then I've been trying to get this new HD up and running. Windows sees it and asks if I want to format it but when I click yes it does nothing until I unplug the HD, then it gives me options.
Windows disk management freezes on "connecting to virtual disk service" when it's opened if the HD is plugged in, it'll only progress if I unplug it.
Any ideas or is the HD bricked?

Thanks!

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#2 17-10-2018 4:32pm
smuggler.ie

Registered Users Posts: 4,130 ✭✭✭

Join Date: October 2015

Posts: 4080

If HD under warranty - return/replace, if not - try DISKPART, if familiar. See:
How to use DiskPart to clean and format a storage drive not working on Windows 10

Even if recovered, i would not trust that drive for backup

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