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Final mobile bill

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  • 17-10-2018 10:30am
    #1
    primera1
    Registered Users Posts: 91 ✭✭


    Hi there, I ported to another mobile provider some three weeks before my contract ended. My normal bill is due around this time and I’m expecting some penalty for “jumping ship”, but as Eir always do, I cannot get to see my bills online anymore as my details have been deleted. Surely I am entitled to see my bill? Why make it difficult? Can the bill be emailed to me please?


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    #2
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    primera1 wrote: »
    Hi there, I ported to another mobile provider some three weeks before my contract ended. My normal bill is due around this time and I’m expecting some penalty for “jumping ship”, but as Eir always do, I cannot get to see my bills online anymore as my details have been deleted. Surely I am entitled to see my bill? Why make it difficult? Can the bill be emailed to me please?
    Hi there primera1

    Thank you for getting in touch.

    Please send me your account number, full registered address, email & DOB via PM and I'll take a look at this for you.

    -Kyle


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    #3
    primera1
    Registered Users Posts: 91 ✭✭primera1


    PM sent Kyle thanks


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    #4
    primera1
    Registered Users Posts: 91 ✭✭primera1


    Credit where credit is due. Thanks Kyle for your prompt and professional actions in relation to my query. I followed your advise and think it has been sorted to my satisfaction.


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    #5
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Hi there primera1

    So glad to hear this. Glad I could help

    -Kyle


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