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Transaction timed out at ATM, account still debited

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  • 18-10-2018 8:36pm
    #1
    Barry1981
    Registered Users Posts: 1 ✭


    Hi, I was using an ATM in a garage this evening. I had wanted to withdraw 440 Euro but as these ATM's only dispense 250 Euro in each transaction i withdrew 240 first. It was very slow to process the transaction but eventually did, I then tried to withdraw another 200 but the ATM seemed get stuck at processing the transaction and after a few minutes said that it had timed out and returned my card.
    Looking at my account now on BOI 365 I have been debited for the failed transaction, will this auto correct itself? If not what will i need to do to sort this out?


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    #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Hi Barry1981

    Thanks for checking with us here.

    Yes the transaction should rectify automatically on your account, although it can take up to 5 business days.

    Any further questions, please feel free to get back in touch. 

    Many Thanks
    Alison


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