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CCTV Error message

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  • 20-10-2018 10:04am
    #1
    Philipx
    Registered Users Posts: 182 ✭✭


    I have the Hik Connect app on my phone (Android) for monitoring the system at the parents house.

    All ok for the last while but now getting the following when I try to playback video alerts:

    "Failed to search the video. Error code:380070"

    Couldn't anything to match on Google.

    I uninstalled & re-installed the app, no joy.

    Both houses on fibre broadband so internet speed isn't an issue.

    The system is 4 Hik vision 1080p cameras connected to HIK VIsion Turbo recorder.

    Any help welcome!


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    #2
    altor
    Registered Users Posts: 11,715 ✭✭✭✭altor


    s
    Philipx wrote: »
    I have the Hik Connect app on my phone (Android) for monitoring the system at the parents house.

    All ok for the last while but now getting the following when I try to playback video alerts:

    "Failed to search the video. Error code:380070"

    Couldn't anything to match on Google.

    I uninstalled & re-installed the app, no joy.

    Both houses on fibre broadband so internet speed isn't an issue.

    The system is 4 Hik vision 1080p cameras connected to HIK VIsion Turbo recorder.

    Any help welcome!

    Here is a list of error codes and what they mean.
    I dont use the cloud for this reason, find it very hit and miss most days.
    I would recommend port forwarding the DVR.

    www.altor.ie



  • Options
    #3
    Philipx
    Registered Users Posts: 182 ✭✭Philipx


    Fair play, Altor, thank you :)


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