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Genuine error made transferring money

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  • 22-10-2018 4:03pm
    #1
    Theresah04
    Closed Accounts Posts: 1 ✭


    Hi everyone
    I hope someone can help me.
    My partner is a customer of BOI and recently bought machinery in UK. We decided to pay via bank transfer and the company issued an invoice in Euro. I proceeded to do the transfer through 365 online service but made the transfer through International transfer instead of SEPA (as the invoice was in euro so we were paying in euro). The confusion happened because it was a UK bank but Euro account. Anyway I made the transfer (quite alot of money) in sterling and the bank obviously charged me for the sterling but I didnt need sterling! The company contacted us 2 days later to say the money was short and then we realised our error!! The banking conversion fee for the money was almost 1k which we are out of pocket :( We have tried to speak to the bank but they say it was our fault (which we accept) but it was a genuine costly mistake... Any suggestions? TIA


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  • Options
    #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    Theresah04 wrote: »
    Hi everyone
    I hope someone can help me.
    My partner is a customer of BOI and recently bought machinery in UK. We decided to pay via bank transfer and the company issued an invoice in Euro. I proceeded to do the transfer through 365 online service but made the transfer through International transfer instead of SEPA (as the invoice was in euro so we were paying in euro). The confusion happened because it was a UK bank but Euro account. Anyway I made the transfer (quite alot of money) in sterling and the bank obviously charged me for the sterling but I didnt need sterling! The company contacted us 2 days later to say the money was short and then we realised our error!! The banking conversion fee for the money was almost 1k which we are out of pocket :( We have tried to speak to the bank but they say it was our fault (which we accept) but it was a genuine costly mistake... Any suggestions? TIA


    Hi Theresah04,

    Thanks for getting in touch with us. Any bank fee that Bank of Ireland would apply debits the account as a separate transaction. The exchange rate would be confirmed to you along with the currency you wish to make the transfer in before the transaction is verified with your 6 digit PIN number. I am sorry that the charges applied cannot be reversed If you remain unhappy and wish to make a formal complaint please contact our complaints department at Bank of Ireland. Group Customer Complaints, 5th Floor, New Century House, I.F.S.C. Lower Mayor Street, Dublin 1, D01 K8N7.

    Please do not hesitate to contact us if there is anything else we can help you with.

    Thanks Jen


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