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SPC Connect App & Modem Fault

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  • 22-10-2018 9:45pm
    #1
    Renegat83
    Registered Users Posts: 12 ✭


    Hi All,

    Is it possible to disable the system alarm for modem faults? I have a SIM card in the panel, the signal could be OK for 3 months and then fluctuate causing the APP to sound (always happens in the midst of a meeting).

    Thanks in advance


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  • Options
    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Presuming you have Engineer Web Access

    Full Engineer
    Configuration
    System
    System Alert Policy > Edit


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    #3
    Renegat83
    Registered Users Posts: 12 ✭Renegat83


    Options are report on close (checked), restore on close, limit reporting.

    I'd like to receive email notifications but just not the alarm in the SPC Connect App if that's possible?

    Is there a manual that describes the different options above?


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Do you want the reporting via app/email off or the alerts on the keypad?

    What version of software is on the panel?


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    #5
    Renegat83
    Registered Users Posts: 12 ✭Renegat83


    KoolKid wrote: »
    Do you want the reporting via app/email off or the alerts on the keypad?

    What version of software is on the panel?

    The app only if that's possible? Would still like to get an email notification.

    Software V 3.6.6


  • Options
    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    These are the options available for the Push Notification Event Filter:
    Intruder/Fire/Medical
    Confirmed Alarms
    Intruder Alarms
    Intruder Alarm Restores
    Panic / Holdup / Duress
    Fire Alarms and Restores
    Medical Alarms and Restores
    Tampers
    Tamper Restores
    Setting
    System Monitoring
    Faults
    Fault Restores
    System Information

    I'd say they would come under the faults/fault restores option.
    The same in the Email filters.


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  • Options
    #7
    Renegat83
    Registered Users Posts: 12 ✭Renegat83


    All options under the System Monitoring below are unchecked;
    Faults
    Fault Restores
    System Information

    The alerts I'm getting are below if that helps

    Event Timestamp Event Seq No Event ID Event Description Additional Event Information
    2018-10-24 10:13:17 323671 7006 Alert (Close Alert) Alert 6101: Modem 1 Fault Restore
    2018-10-24 10:12:32 323670 7007 Alert (Open Alert) Alert 6100: Modem 1 Fault
    2018-10-24 10:08:00 323669 7006 Alert (Close Alert) Alert 6101: Modem 1 Fault Restore
    2018-10-24 10:03:34 323668 7007 Alert (Open Alert) Alert 6100: Modem 1 Fault
    2018-10-24 09:55:10 323667 7006 Alert (Close Alert) Alert 6101: Modem 1 Fault Restore
    2018-10-24 09:54:55 323666 7007 Alert (Open Alert) Alert 6100: Modem 1 Fault
    2018-10-24 09:50:23 323665 7006 Alert (Close Alert) Alert 6101: Modem 1 Fault Restore
    2018-10-24 09:41:17 323664 6100 Modem 1 Fault


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    #8
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Have you disabled these fault report options in Configuration>System Options> System Policy >Edit ?


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    #9
    Renegat83
    Registered Users Posts: 12 ✭Renegat83


    KoolKid wrote: »
    Have you disabled these fault report options in Configuration>System Options> System Policy >Edit ?

    I disabled them this morning which has turned off the alerting in both the app and email. It doesn't look as if the filters for push notification work as desired i.e. disabling the alerts via app only.


  • Options
    #10
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Renegat83 wrote: »
    I disabled them this morning which has turned off the alerting in both the app and email. It doesn't look as if the filters for push notification work as desired i.e. disabling the alerts via app only.

    The App & Email alerts are a bit limited in categories. But the system policy & alert & display policy's are very customizable.


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