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Fault not fixed

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  • 23-10-2018 12:27pm
    #1
    drik
    Registered Users Posts: 37 ✭


    Hi

    I logged a broadband fault on Friday.

    I was told today (after waiting on the phone for 20 mins) that it has been fixed (when it hasnt) and that I need to relog it. No-one contacted me to confirm it was repaired.

    Can someone from Eir please assist?

    Thanks


Comments

  • Options
    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    If you could PM me with the fault reference number I'll look into this for you.

    Thanks,

    Sarah


  • Options
    #3
    drik
    Registered Users Posts: 37 ✭drik


    Hi

    I pmd you yesterday but haven't heard anything back yet.

    Can someone come back to me please?

    Thanks


    eir: Sarah wrote: »
    Hi there,

    If you could PM me with the fault reference number I'll look into this for you.

    Thanks,

    Sarah


  • Options
    #4
    drik
    Registered Users Posts: 37 ✭drik


    drik wrote: »
    Hi

    I pmd you yesterday but haven't heard anything back yet.

    Can someone come back to me please?

    Thanks


    eir: Sarah wrote: »
    Hi there,

    If you could PM me with the fault reference number I'll look into this for you.

    Thanks,

    Sarah
    This still hasn't been resolved, fault confirmed as still active yet closed on Monday!

    I've tried to call the cancellations team twice today and after waiting for 20 mins each time got cut off. Can someone please help?


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