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Unlocking my phone

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  • 24-10-2018 12:00pm
    #1
    maithancailin
    Registered Users Posts: 49 ✭


    Ive done the online chat via eir website and am still no further can someone help me with getting the unlock code for my phone


Comments

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    #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    Can you advise if the unlock request wa processed and if so what time frame were you given.

    Thanks,

    Sarah


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    #3
    maithancailin
    Registered Users Posts: 49 ✭maithancailin


    eir: Sarah wrote: »
    Hi there,

    Can you advise if the unlock request wa processed and if so what time frame were you given.

    Thanks,

    Sarah
    Hi Sarah no i was chatting to a guy via eir chat and after giving him all the details he said he couldn't help me then ended the conversation on me 


  • Options
    #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    maithancailin wrote: »
    Ive done the online chat via eir website and am still no further can someone help me with getting the unlock code for my phone
    Hi there maithancailin

    If your unlocking code was already processed, it can take up to 10 working days to receive a confirmation email. If this has been 10 working days, double check your spam mail to see if the email confirmation is not there. If not, I would suggest contacting the Webchat team directly so they can escalate this for you

    -Kyle


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    #5
    maithancailin
    Registered Users Posts: 49 ✭maithancailin


    eir: Kyle wrote: »
    maithancailin wrote: »
    Ive done the online chat via eir website and am still no further can someone help me with getting the unlock code for my phone
    Hi there maithancailin

    If your unlocking code was already processed, it can take up to 10 working days to receive a confirmation email. If this has been 10 working days, double check your spam mail to see if the email confirmation is not there. If not, I would suggest contacting the Webchat team directly so they can escalate this for you

    -Kyle
    It wasnt processed because the guy in customer care told me he couldnt help me 


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    #6
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    maithancailin wrote: »
    eir: Kyle wrote: »
    maithancailin wrote: »
    Ive done the online chat via eir website and am still no further can someone help me with getting the unlock code for my phone
    Hi there maithancailin

    If your unlocking code was already processed, it can take up to 10 working days to receive a confirmation email. If this has been 10 working days, double check your spam mail to see if the email confirmation is not there. If not, I would suggest contacting the Webchat team directly so they can escalate this for you

    -Kyle
    It wasnt processed because the guy in customer care told me he couldnt help me 
    Did he say exactly why he couldn't assist?

    -Kyle


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    #7
    maithancailin
    Registered Users Posts: 49 ✭maithancailin


    eir: Kyle wrote: »
    maithancailin wrote: »
    eir: Kyle wrote: »
    maithancailin wrote: »
    Ive done the online chat via eir website and am still no further can someone help me with getting the unlock code for my phone
    Hi there maithancailin

    If your unlocking code was already processed, it can take up to 10 working days to receive a confirmation email. If this has been 10 working days, double check your spam mail to see if the email confirmation is not there. If not, I would suggest contacting the Webchat team directly so they can escalate this for you

    -Kyle
    It wasnt processed because the guy in customer care told me he couldnt help me 
    Did he say exactly why he couldn't assist?

    -Kyle
    Just that my my query couldnt be dealt with online and he was transferring me to the mobile section then the conversation ended - it said xxxx has left the conversation ???? I cant remember the name 


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    #8
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    I would recommend contact our mobile tea on 1905 and if your account meets the criteria the they will be able to process this request for you.

    Thanks,

    Sarah


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