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Changing electricity provider while in credit with current provider

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  • 24-10-2018 6:28pm
    #1
    the_amazing_raisin
    Registered Users Posts: 11,522 ✭✭✭✭


    Hi all,

    I'm currently with Bord Gais for electricity and thinking of switching when the contract period is up next March.

    Since I'm on level pay, I've built up quite a bit of credit with them and I'm concerned that when I decide to switch I may have some left over.

    In general, when you switch provider and you're in credit with them, will they refund the credit upon leaving or will I lose it?

    Thanks for your help!

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



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    #2
    Silent Running
    Registered Users Posts: 2,819 ✭✭✭Silent Running


    I left Bord Gais with a credit balance due to level pay. It was refunded promptly when I requested it.


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    #3
    the_amazing_raisin
    Registered Users Posts: 11,522 ✭✭✭✭the_amazing_raisin


    Silent Running wrote: »
    I left Bord Gais with a credit balance due to level pay. It was refunded promptly when I requested it.

    Good to know, just to be sure, did they refund it voluntarily or did you have to chase them?

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



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    #4
    Silent Running
    Registered Users Posts: 2,819 ✭✭✭Silent Running


    cruisey1987 wrote: »
    Good to know, just to be sure, did they refund it voluntarily or did you have to chase them?

    No issues whatsoever, they sent it back to the account the DD was set up on, the day after I requested it.

    Now Vodafone, on the other hand... :mad:


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    #5
    the_amazing_raisin
    Registered Users Posts: 11,522 ✭✭✭✭the_amazing_raisin


    Silent Running wrote: »
    No issues whatsoever, they sent it back to the account the DD was set up on, the day after I requested it.

    Now Vodafone, on the other hand... :mad:

    Excellent, thanks for the help :-)

    "The internet never fails to misremember" - Sebastian Ruiz, aka Frost



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    #6
    L1011
    Registered Users Posts: 69,013 ✭✭✭✭L1011


    cruisey1987 wrote: »
    Good to know, just to be sure, did they refund it voluntarily or did you have to chase them?

    You have to ask, once. They won't refund it automatically but they are absolutely fine in doing so when asked.


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    #7
    Xterminator
    Registered Users Posts: 4,740 ✭✭✭Xterminator


    Same here , had to ask. Received cheque in post.


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    #8
    Gooser14
    Registered Users Posts: 1,577 ✭✭✭Gooser14


    cruisey1987 wrote:
    Since I'm on level pay, I've built up quite a bit of credit with them and I'm concerned that when I decide to switch I may have some left over.


    You should ask them to review your level pay amount with a view to reducing them for the remainder of your contract. I'm with BGE & have had them review my level pay amount a number of times.


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    #9
    cute geoge
    Registered Users Posts: 2,969 ✭✭✭cute geoge


    I was with sse airtricity and switched ,but had no clue i had credit .I got my bank a/c credited and would not have known but also got a text!!!!


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